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Marketing Loft [Public] / Re: Website Update Issues
« Last post by Matthew on April 07, 2024, 07:44:52 AM »It's been too many years since I've worked with cPanel. The Backup Wizard should backup files, MySQL databases, and some email settings. From what I can tell, there is also a restore function that is available if you download backups individually rather than the full backup, which would allow you to restore things yourself without needing support (assuming you have a working cPanel). If you only have a full backup, you will need to contact Bluehost support.
There's often two different sorts of control panels. If your upgrade fails and cPanel no longer functions, somewhere else in your account you may have an option to reinstall the entire OS which should bring back cPanel, then you can restore from your backups.
A few questions for you:
I'm not entirely sure what this upgrade process looks like. From what I can tell, it might involve logging into a shell and running a script. In which case, HERE BE DRAGONS. There are a lot of caveats. To do an OS upgrade from a shell (terminal) you would need admin (root) privileges. The danger is that you might copy/paste or type something incorrectly, and something breaks without you knowing how to fix it. (In which case, reinstall and restore).
In general, your plan and order of operations sounds good to me.
HOWEVER I am honestly concerned about this process. I don't recommend you do this if you're not comfortable with the Linux command line. I found some documentation that may be the upgrade process, and it is full of warnings and caveats. E.g. you may need to fiddle with kernel modules and software repositories. That documentation doesn't actually show you how to do those steps, or how to read the log files the script is generating to know what action items you may need to take.
To that end, if you're looking to hire out this process you should probably look for a contractor "Linux System Administrator (sysadmin)." But that won't be cheap. So I maintain my stance of move to a supported operating system that Bluehost will keep up-to-date for you, or migrate to fully-managed Wordpress hosting.
Of course, given that the worst-case scenario is simply reinstall the OS and restore from backup, you could try to do the upgrade yourself anyway. Maybe it will work, and it sounds like a fun learning experience.
There's often two different sorts of control panels. If your upgrade fails and cPanel no longer functions, somewhere else in your account you may have an option to reinstall the entire OS which should bring back cPanel, then you can restore from your backups.
A few questions for you:
- What's the actual End Of Life dated listed for Cloud Linux 7? Can you postpone trying any OS updates until sometime after your launch?
- Why did you switch to an unsupported operating system? Can you switch back to a supported operating system rather than just doing this upgrade?
- Have you considered fully-managed hosting? There are tons of providers, especially for WordPress, so you don't even need to worry about these OS upgrades or system updates. These are usually more expensive, but one call to a contractor may be more expensive than a year of managed hosting. (If you don't like Bluehost, perhaps you could ask for a pro-rated refund. Looks like they also have cloud, managed WP hosting which you could maybe ask to be migrated to, paying a difference in price as needed)
I'm not entirely sure what this upgrade process looks like. From what I can tell, it might involve logging into a shell and running a script. In which case, HERE BE DRAGONS. There are a lot of caveats. To do an OS upgrade from a shell (terminal) you would need admin (root) privileges. The danger is that you might copy/paste or type something incorrectly, and something breaks without you knowing how to fix it. (In which case, reinstall and restore).
Quote
run the preupdate check. Fix what the preupdate check tells me to do (long, fiddly process, but probably doable)I don't know what this involves, but this step is where the danger of breaking things might start.
In general, your plan and order of operations sounds good to me.
HOWEVER I am honestly concerned about this process. I don't recommend you do this if you're not comfortable with the Linux command line. I found some documentation that may be the upgrade process, and it is full of warnings and caveats. E.g. you may need to fiddle with kernel modules and software repositories. That documentation doesn't actually show you how to do those steps, or how to read the log files the script is generating to know what action items you may need to take.
To that end, if you're looking to hire out this process you should probably look for a contractor "Linux System Administrator (sysadmin)." But that won't be cheap. So I maintain my stance of move to a supported operating system that Bluehost will keep up-to-date for you, or migrate to fully-managed Wordpress hosting.
Of course, given that the worst-case scenario is simply reinstall the OS and restore from backup, you could try to do the upgrade yourself anyway. Maybe it will work, and it sounds like a fun learning experience.