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61
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by R. C. on August 04, 2025, 03:48:26 AM »
UPDATE - EMPHASIS ADDED in the reply to my request for assistance.

I gave five links, including B&N but not Apple.  I indicated the Apple listing was in process.  I'll keep you posted.

-----

Hello,

Thank you for reaching out about price matching your book. I'm <real name> from KDP Senior Support, and I'm here to help you with this process.

I've reviewed the links you provided, but I'm unable to verify the free pricing at this time. Once your book is listed as free on Apple Books, please reply to this email, and I'll be happy to help initiate the price match for you right away.

If you have any questions in the meantime, please don't hesitate to ask.

Best regards, <real name> KDP Senior Support


Thanks for using Amazon KDP,

Your feedback helps us improve our service.

-----

R.C.
62
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by R. C. on August 04, 2025, 03:45:53 AM »
I think that was a typical bot misunderstanding.

The words "price match" was seized on, and the word 'free' was ignored.

I suspect what will com back after questioning how to set a book free now, will be the same procedure, regardless that it contradicts what was just said.

Asking questions of KDP now needs very precise wording.

Because if you use the wrong words, they give you the wrong answer.

But if they have decided to remove free as an option, that will be a huge change. Have to wait and see I guess.

Not a BOT - there is a name in the email.  Unless BOTs now have names --- The uprising has begun.

R.C.
63
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by Lorri Moulton on August 04, 2025, 03:14:11 AM »
I just did one and got approved right away.  At the top, I wrote, "Please price match to FREE.  Thank you!"   

Hope this isn't a new KDP plan...yikes!
64
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by TimothyEllis on August 04, 2025, 01:57:50 AM »
I think that was a typical bot misunderstanding.

The words "price match" was seized on, and the word 'free' was ignored.

I suspect what will com back after questioning how to set a book free now, will be the same procedure, regardless that it contradicts what was just said.

Asking questions of KDP now needs very precise wording.

Because if you use the wrong words, they give you the wrong answer.

But if they have decided to remove free as an option, that will be a huge change. Have to wait and see I guess.
65
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by alhawke on August 04, 2025, 01:51:21 AM »
I'm not sure this has been covered. I requested a price match for a loss-leader freebie.  Here's the response:
While we understand the importance of competitive pricing, we currently maintain our own pricing strategy and no longer offer price matching with KoBoBooks, Barnes & Noble, or Smashwords.
:icon_eek:
No more freebie price matching on Amazon? I've never had that response before. They've always said it's up to them to price match, but they never wrote back to me stating they no longer offer it at all.
66
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by TimothyEllis on August 04, 2025, 12:56:51 AM »
Does that apply to price matching free books as well?

I requested a $0.00 price for a loss-leader short.

Either whoever you got didn't understand the request, they're not doing it now for short term promotions, or the whole concept of free is being rethought.

My guess is the bot or person who replied didn't understand the request.

That appears to be normal now.

Respond straight back asking for the procedure for making a book free on KDP, given the price cannot be set that by the author.

See what they respond with.
67
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by R. C. on August 04, 2025, 12:52:22 AM »
Does that apply to price matching free books as well?

I requested a $0.00 price for a loss-leader short.

R.C.
68
What are Amazon doing now? [Public] / Re: More boot on the neck pressure...
« Last post by TimothyEllis on August 03, 2025, 11:40:52 PM »
Does that apply to price matching free books as well?

69
What are Amazon doing now? [Public] / More boot on the neck pressure...
« Last post by R. C. on August 03, 2025, 11:37:36 PM »
I'm not sure this has been covered. I requested a price match for a loss-leader freebie.  Here's the response:

-----

Hello,

Thank you for reaching out about price matching. I'm *** from KDP Senior Support, and I appreciate your interest in this matter.

While we understand the importance of competitive pricing, we currently maintain our own pricing strategy and no longer offer price matching with KoBoBooks, Barnes & Noble, or Smashwords. As part of our commitment to providing the best experience for both authors and readers, we independently determine our retail prices.

If you have any other questions about pricing or KDP services, please don't hesitate to ask. We're here to help!

Best regards, *** KDP Senior Support


Thanks for using Amazon KDP,

Your feedback helps us improve our service.

-----

"...we independently determine our retail prices." Well, there's a smack in the chops.


R.C.
70
Thanks, Bill, for your reasoned response, as always with excellent research to back it up.


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