I requested that Smashwords change my email to match my email address at Draft2Digital even though D2D has been telling me they can't merge them.  Smashwords support responded immediately and made the change for me without a problem.

Now I'm hoping that Draft2Digital will decide suddenly that they can do it.

In every message from them, they ignored my question about changing my email address and said only (repetitively):

Currently, without delisting your books from one account and relisting them to another, I cannot migrate these books into a single account.

It's a cut and paste response or something. 

I can live with two accounts. I had two at Smashwords. Three is ridiculous.

I'll just delist my pen name books from one account and keep the new account they already made for me. But I really, *really* do not want them to screw up my main pen name account from Smashwords. I have a lot of books and I don't want them listed in two different D2D accounts distributed to different places in each account. That's so stupid that it's infuriating me even thinking about it.

It's official.

Quote

Hi there,

If your other account is not yet eligible to merge, please keep an eye on your email for the invitation. I would also not recommend making any changes.

This means, that you will have three D2D accounts to manage once the other Smash account is merged.

Please let me know if I can further assist.

Just as you feared. You'd think they could have merged them all together while they were at this. I agree this is very disappointing.

Maybe this is the push I need to get on Apple myself and stop using them to do it.

Looks like the merge is a disaster if you use different email addresses. I have a support request in asking if I should change my email address at one place or the other to make it happen in a better way, because as of right now, I'm about to end up with THREE D2D accounts for my two pen names because they won't merge either of my Smashwords accounts into the single D2D account I've had set up for years to manage both of those pen names.

Sigh. This is a mess.

Sorry this is going to be difficult for you. I was sort of hoping the merge would make it a bit easier to use both names but it sounds from this as if it will be worse if anything. I had thought maybe I would make it simpler by removing the books I have on D2D under my real name but I've gathered from the FAQ that they don't want people doing that kind of thing. I got distracted by a medical problem just as I was about to contact them - I suppose I'd better do that.
It's quite annoying that this is going on just as my Apple and Kobo sales are building up. If I had any spare energy I might look into going direct with them instead.

Lovely excerpts. Thank you.