Yes, it is even worse than that. Their support is, well, to be polite, inadequate.

I've explained multiple times that I have two Smashwords accounts, and I keep getting responses back that my account has merged already. When in fact, my second Smashwords account hasn't even listed as eligible for the merge/transfer yet.

I'm going to end up with two new Draft2Digital accounts, one for each pen name, AND my original Draft2Digital account with books from BOTH pen names. It's ridiculous.

It's like they don't know how to read emails.

In the end, if I manually move all my stuff to my original D2D account, I'm probably going to lose all the links to the book's original published editions on Apple, etc that I had through Smashwords. They're really screwing me over here.

I'm so disappointed in them. I had really hoped for better.

Looks like the merge is a disaster if you use different email addresses. I have a support request in asking if I should change my email address at one place or the other to make it happen in a better way, because as of right now, I'm about to end up with THREE D2D accounts for my two pen names because they won't merge either of my Smashwords accounts into the single D2D account I've had set up for years to manage both of those pen names.

Sigh. This is a mess.

Oooh, so pretty!

Here's the reader I want:

10 rules for reading from someone who does it for a living
Washington Post   May 18, 2024

“…I read from morning till bedtime, with breaks for my job, family, meetings with friends, exercise, household chores and periodic review of my life’s greatest blunders. On the days I don’t read, I write….it’s a simple system. Many people complain that they have no time for books, yet somehow they manage to spend three or more hours a day watching television or scrolling through social media…You pays your money and you takes your choice….

“I don’t skim or speed read, though I envy people…who can zip through a novel in 20 minutes….As an exceptionally slow reader, I mentally murmur every word on the page, which allows me to savor the author’s style and to remember what he or she has said….

“After finishing a book, I tend to keep it. While not a frequent rereader, I do like to refresh my acquaintance with old favorites, if only by opening one up occasionally to enjoy a page or a passage. When I look at my living room’s bookcases, while sleepily sipping coffee in the morning, I see not only my past laid out before me but also my future…”

https://www.washingtonpost.com/books/2024/05/18/how-to-read-book-dirda/

It's not just for trads. I just checked two authors I know to be a high-selling indies, and the rough number of sales this month is present. But it's probable it will appear more with trads because of the household-name authors.