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Author Topic: B&N publishing dashboard showing zero sales  (Read 2206 times)

David VanDyke

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B&N publishing dashboard showing zero sales
« on: February 18, 2019, 02:36:55 PM »
Just like the topic says: my B&N dashboard is suddenly showing no sales and no downloads as of the 15th.

I have several permafrees, so I'm 99% certain this is a reporting problem.

The other faint possibility is that it's a software problem with, for example, my books not being able to be bought or downloaded, I suppose.

I have emails in to them.

Has anyone else experienced this problem?

Would someone with a Nook account like to download a free book of mine just to test whether it's working for them?

Just google, say, Loose Ends Nook Vandyke and it should be at the top.

Thanks in advance.
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Dragovian

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Re: B&N publishing dashboard showing zero sales
« Reply #1 on: February 18, 2019, 04:03:29 PM »
I'm having the same issue. No sales since the 13th for me, but B&N has been abnormally low for me all month, so I figured it finally just died. :shrug
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David VanDyke

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Re: B&N publishing dashboard showing zero sales
« Reply #2 on: February 18, 2019, 04:39:28 PM »
Patty Jansen said on TOP that this seems to be a widespread problem.

That's reassuring and concerning all at once...
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angela

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Re: B&N publishing dashboard showing zero sales
« Reply #3 on: February 19, 2019, 03:13:34 AM »
Sales frozen for me, too.

I'm a bit surprised nobody created a thread sooner. I guess most folks are in KU these days, or the wide veterans are used to Nook delays.

You'd think they'd put some sort of message on the dashboard after a few days!!
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David VanDyke

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Re: B&N publishing dashboard showing zero sales
« Reply #4 on: February 19, 2019, 04:04:17 AM »
Well, I check every day most days, and with the standard Nook 2-day delay, I only noticed this yesterday, then immediately posted this thread.

However, as of just now, it seems to be back and okay...

*added* --and it looks like several days were revised upward.
« Last Edit: February 19, 2019, 04:11:05 AM by David VanDyke »
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angela

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Re: B&N publishing dashboard showing zero sales
« Reply #5 on: February 19, 2019, 04:15:03 AM »
I had a day get revised *downward* when the delay kicked in. Here's hoping when I check later today it's all back. :-)
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123mlh

Re: B&N publishing dashboard showing zero sales
« Reply #6 on: February 19, 2019, 05:14:46 AM »
Quote from: David VanDyke on February 19, 2019, 04:04:17 AM
...and with the standard Nook 2-day delay...

You can actually see sales for the current day and day before by scrolling to the bottom of the page and looking on the left-hand side. If you have sales on both days you have to toggle between the two days, but they show there. They just don't make it into the month-to-date numbers for two days.
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David VanDyke

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Re: B&N publishing dashboard showing zero sales
« Reply #7 on: February 19, 2019, 11:03:23 AM »
Quote from: 123mlh on February 19, 2019, 05:14:46 AM
Quote from: David VanDyke on February 19, 2019, 04:04:17 AM
...and with the standard Nook 2-day delay...

You can actually see sales for the current day and day before by scrolling to the bottom of the page and looking on the left-hand side. If you have sales on both days you have to toggle between the two days, but they show there. They just don't make it into the month-to-date numbers for two days.

Hey thanks--I never noticed that.
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Never listen to people with no skin in the game.

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Those who prefer their English sloppy have only themselves to thank if the advertisement writer uses his mastery of the vocabulary and syntax to mislead their weak minds.

~ Dorothy L. Sayers
 
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