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71
I'm kinda hoping they're not reporting sales. My sales are awful this week.
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I verified there is a serious problem going on.

Data for the US and UK stores seem to be on the estimate graph, but when you download the spreadsheet, all the sales and pre-order data is missing for both stores.

KDP help chat took some convincing, and might be putting in a report. Have to wait and see what comes back.

But yes, there is definitely a problem.

And it's August, when all the truly great KDP problems seem to occur.
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What are Amazon doing now? [Public] / Re: Book report is currently bugged.
« Last post by TimothyEllis on August 26, 2024, 10:36:09 AM »
That's strange.

Because the KDP data looks accurate to me.

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What are Amazon doing now? [Public] / Re: Book report is currently bugged.
« Last post by djmills on August 26, 2024, 07:57:21 AM »
I just googled Book Report and got the site.
It had a warning on the page so I guess Liam is aware of it.

"Warning: KDP is inconsistently reporting eBook sales royalties as of August 23rd. Since Book Report relies on KDP's data, this means that your sales data may be incomplete or inaccurate until their spreadsheets become reliable again.

We have contacted KDP support, and they said: "Our technical teams are aware of this problem and are working hard to fix it as soon as possible."

Now off to see what the program actually does. :-)
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For those who use Book Report, the current version isn't working properly.

I just released a new book, and none of the pre-order income is showing up on Book Report at all.

As Liam is on his honeymoon at the moment apparently, I guess it's going to take a while before he notices it, let alone fixes it.

In the meantime, don't trust the figures for the last few days, and from now on until a fix goes in.
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What are Amazon doing now? [Public] / Re: KDP identity verification is starting
« Last post by Bill Hiatt on August 02, 2024, 11:17:13 PM »
If the system works properly, it may reduce the impact of some kinds of scams. We'll have to wait and see.
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What are Amazon doing now? [Public] / Re: KDP identity verification is starting
« Last post by Matthew on August 02, 2024, 02:35:09 AM »
Also, by the way, here's a KDP help article rather than just the community post (which is linked from the identity page): https://kdp.amazon.com/en_US/help/topic/GH7TYHP6FR9QAUM9
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What are Amazon doing now? [Public] / Re: KDP identity verification is starting
« Last post by Matthew on August 02, 2024, 02:32:15 AM »
Where is the identity page?
If you login and click "Your Account" it should be a tab on the Account page, called "Your Identity." The direct link for me is: https://account.kdp.amazon.com/identity

I suspect the upload ID section will happen after clicking "Save and Continue," however for me, this simply takes me back to the account tab.

In case it's not rolled out to all countries, this is what it looks like:
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What are Amazon doing now? [Public] / Re: KDP identity verification is starting
« Last post by TimothyEllis on August 01, 2024, 11:29:21 PM »
Where is the identity page?
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What are Amazon doing now? [Public] / Re: KDP identity verification is starting
« Last post by Matthew on August 01, 2024, 11:21:06 PM »
I do have the new identity page but it's not asking for me to upload my ID anywhere. I wonder if they plan to roll it out to all authors, or just the suspicious ones like Tim says.

Hopefully this makes a dent in the scammers and spammers, though the cynic in me wonders how easy it is to fool them with a fake or photoshopped ID.
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