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21
What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Bill Hiatt on January 30, 2024, 12:21:06 AM »
Fixing the problem cuts into resources, too.

Further, do they care?

Amazon's going to Amazon, you know?
This is oddly defeatist for someone like you who has so much innovative vision.

Creating clear error messages is probably a one-time process for each error. Set it and forget it. In the long run, that's less resource intensive than answering queries each time the error comes up.

Does Amazon care? I'm not a mind reader. Should Amazon care? If they take their brand seriously, then yes.
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What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Bill Hiatt on January 30, 2024, 12:18:09 AM »
Giving a non-vague error message leads to a swifter resolution, perhaps without consuming customer support bandwidth.

We're not the customer. We're the product.
Human language is inherently ambiguous.

Yes, we sell products on Amazon. But since Amazon refers to KDP as a service, we are also customers of that service.
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What are Amazon doing now? [Public] / Re: WTF is up with US ranks?
« Last post by Bill Hiatt on January 30, 2024, 12:16:01 AM »
That suggests one of three things:

Amazon had a glitch.
Amazon was experimenting with something, and the experiment didn't work out as planned.
Amazon listened to feedback and adjusted accordingly.

I'd like to think it was the third, but we'll never know.
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What are Amazon doing now? [Public] / Re: WTF is up with US ranks?
« Last post by TimothyEllis on January 29, 2024, 02:52:32 PM »
So ranks seems to be back to what used to be the normal.

The only thing lagging at the moment is orange tags on UK books. That took a day, when the rank was there in normal time.

It seems like whatever was going on to slow ranks showing is now over.

The first 24 hours is now when the debut best rank will show up in, and then things start the normal slide.
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What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Jeff Tanyard on January 29, 2024, 11:01:56 AM »
The other day, I had a self-check out machine give me attitude. Someone actually recorded (or AI'ed) a condescending tone and thought it was a good idea. I swear to God this isn't a joke.


I believe you.  Idiocracy is rapidly becoming the most prescient dystopian story ever written.


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What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Anarchist on January 29, 2024, 10:43:54 AM »
Giving a non-vague error message leads to a swifter resolution, perhaps without consuming customer support bandwidth.

We're not the customer. We're the product.
27
What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by PJ Post on January 29, 2024, 10:06:35 AM »
Fixing the problem cuts into resources, too.

Further, do they care?

Amazon's going to Amazon, you know?
28
What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Post-Crisis D on January 29, 2024, 08:26:21 AM »
I can and have cut all ties with businesses that couldn't be bothered to have good customer support. I'm sure I'm not the only one.

 :thumb18:
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What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by Bill Hiatt on January 29, 2024, 06:30:21 AM »
Giving a non-vague error message leads to a swifter resolution, perhaps without consuming customer support bandwidth.

After all, they have to deal with ornery people like me who are more than happy to keep pushing a question like that until I get an answer. Even if a lot of the "people" in the chain are bots, all of them aren't. So their resources get consumed offering support on questions they could conceivably answer with the initial message.

This is not necessarily a small issue. I can and have cut all ties with businesses that couldn't be bothered to have good customer support. I'm sure I'm not the only one. Amazon may see indie authors (who are, after all, customers of the KDP service) are a captive audience, but you yourself can clearly see a potential non-Amazon path, or at least a non-exclusive one. It would take far less effort to address some of these simple issues with clear error messages and info rather than following the vague-error-message path.
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What are Amazon doing now? [Public] / Re: I just got dinged in AC - WTF moment.
« Last post by PJ Post on January 29, 2024, 06:14:38 AM »
The other day, I had a self-check out machine give me attitude. Someone actually recorded (or AI'ed) a condescending tone and thought it was a good idea. I swear to God this isn't a joke.

___

True, but how does giving vague error messages benefit Amazon?

How does giving non-vague error messages benefit Amazon? I'm not being flippant.

Who knows why Amazon does anything.
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