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« Last post by Bill Hiatt on March 20, 2025, 10:17:10 PM »
I've had good experience with Mailerlite. Uptime is good, technical issues are few, and tech support is strong. I also like the newsletter creation process better than I did Mailchimp's.
I will briefly repeat what I've said about Substack in other threads. As Jeff and Lorri point out, Substack is really designed for a different purpose, so how you use your newsletter makes a big difference. If it really is a newsletter in the traditional sense--that is, if you just advertise new releases, sales, public appearances, etc., then that's indeed not the purpose of Substack. A Substack newsletter can include those kinds of announcements, but it's designed for the distribution of serial content. There's no reason you can't do whatever you want with it, and it is free, but keep in mind that at some point, Substack, which makes money through a 10% cut in paid subscriptions, might get fussy about people who aren't making any effort to get paid subscriptions (which you aren't going to get just from an announcement newsletter). In other words, you might have to switch at some point in the future.
For that reason, I'd recommend Substack only for people who want to publish serialized content. (If you think you have subscribers who just want the announcements, you can make the other content a separate section and give readers the option of signing up for it or not.) What Substack does very well is get eyes on your content, which appears not only in your newsletter but on your own personal substack. In other words, it's a combination newsletter/blog platform. If you do blog, you'll find that things you post on Substack will normally outperform things on your own blog unless you've built up a huge blog audience. I can get ten times the views on Substack without working up a sweat, but usually, it's even more than that. As all Substack uses are free, you can maintain an email list, create blog posts, create podcasts, and even create video, all for free. For new authors, it's worth at least trying because it's cost-effective. Be warned, however, that building subscription income is a time-consuming process. But if your posts lead logically to your published books, some of your Substack subscribers (even the free ones, who will be far more numerous) will buy your books. Building an audience also requires time--if you want people to interact with you, you need to interact with them). Interaction will probably be more productive than on other social media platforms.