Corporate Sector > IngramSpark

Ingram's making me looney

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alhawke:
Anyone else have problems with their applications when publishing a book? I find it a confusing mess and am now running into trouble with them for the second time. The first issue was last year when I hit the ebook distrubution button. That little button caused complete chaos with Ingram sending my book out to all distributors (I do use aggregators, but I like to distribute direct --particularly Amazon, obviously). They fixed it, but it was a major pain.

The newest has to do with approving a proof. It's hard for me to be certain half the time if I'm pressing the right buttons. This time, I want to change the proof. Why can't I just change before publishing it? Why does it have to go through another 4 day review? :HB

Anyway, not looking for answers just venting. I'm seriously considering publishing my paperbacks direct through B&N and Amazon and bypassing Ingram altogether as that's where I get most of my sales anyway.

Edit: to be fair, all retailers have to review changes, but the process is very delayed with them and they might charge me. I dunno at this stage in their process?

Eric Thomson:
The new Ingram website is, quite frankly, a steaming mess of garbage dreamed up by someone who doesn't have a clue about publishing. I'm preparing to push out a paperback and hardcover this week and have done the preliminary work. Ugh. What trash.

Hi IngramSpark! If any of you are reading this, get your bloody act together. The site worked before. Now it doesn't. That means the upgrade is a FAILURE. Now do something, FFS

That is all.

Anarchist:
This is one of the reasons I stick with publishing paperbacks on Amazon.

Yeah, there are benefits to Ingram. But there are also hurdles and headaches.

And I hate headaches.

Eric Thomson:

--- Quote from: Anarchist on August 25, 2020, 07:56:38 AM ---This is one of the reasons I stick with publishing paperbacks on Amazon.

Yeah, there are benefits to Ingram. But there are also hurdles and headaches.

And I hate headaches.

--- End quote ---
Ingram was fine until this Spring, when they let incompetent developers have their way. I published 38 titles via IS and I've only had issues setting up the ones coming out this week.

Anarchist:

--- Quote from: Eric Thomson on August 25, 2020, 08:19:14 AM ---
--- Quote from: Anarchist on August 25, 2020, 07:56:38 AM ---This is one of the reasons I stick with publishing paperbacks on Amazon.

Yeah, there are benefits to Ingram. But there are also hurdles and headaches.

And I hate headaches.

--- End quote ---
Ingram was fine until this Spring, when they let incompetent developers have their way. I published 38 titles via IS and I've only had issues setting up the ones coming out this week.

--- End quote ---

That's great to know. I may investigate Ingram further down the road. But every time I see a thread describing a problem with Ingram, I shy away.

I sell a lot of paperbacks each month, and I'm hesitant to throw a wrench in the works.

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