Writer Sanctum
Writer's Haven => Publisher's Office [Public] => Topic started by: Mark Gardner on November 14, 2018, 10:33:16 PM
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The re-release of my wuxia novel was this week, and through a glitch of some sort, my nook book is up with someone else's cover! People have been notified, etc.
https://www.barnesandnoble.com/w/champion-standing-mark-gardner/1120995845?ean=2940156253807
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This happened to me a few years ago on Amazon. They were quick to have the proper cover. I hope B&N is responsive.
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How does that even happen? I can't think of a plausible way for something like that to occur.
It's certainly a good argument for checking the product pages, isn't it?
Could this be another symptom of decay at Barnes and Noble? Getting slapped across the face with a 15% offer every time I move from one page to another there has begun to make me crazy--and it feels desperate on B & N's part.
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Technology allows us to make mistakes faster than ever before.
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Technology allows us to make mistakes faster than ever before.
And replicate them endlessly.
And convert the entire universe into paperclips (http://www.decisionproblem.com/paperclips/).
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How does that even happen? I can't think of a plausible way for something like that to occur.
It's certainly a good argument for checking the product pages, isn't it?
Could this be another symptom of decay at Barnes and Noble? Getting slapped across the face with a 15% offer every time I move from one page to another there has begun to make me crazy--and it feels desperate on B & N's part.
That (#*(#*$)(# 15% offer, I can't escape or X out of it. Maybe I'm just dumb but I've given up, I just shut the window down and open another one.
I can't wrap my brain around the cover thing either. That is bad. What else isn't linking within a book/account correctly? Holy shnikies.
Edited to ask: Are you direct with B&N or through D2D or someone else? It still shouldn't happen, but that might be where it happened.
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Same thing happened to me when I published The Lattice. I did it via D2D, by the way. Some other author's cover ended up on my product page on the Nook site. I contacted D2D, and they went to bat for me and got it all straightened out.
I've got a Nook account, but I don't use it. These snafus--and difficulties getting them fixed--aren't exactly rare at B&N. I prefer to have D2D as a go-between for exactly this reason. If something goes wrong, I just email D2D and say, "Fix this, please." And they do.
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Nook wouldn't give me an account, I tried for several months and gave up, just went through D2D. I guess I was lucky though I didn't realize it at the time.