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Writer's Haven => Publisher's Office [Public] => Topic started by: David VanDyke on February 18, 2019, 02:36:55 PM

Title: B&N publishing dashboard showing zero sales
Post by: David VanDyke on February 18, 2019, 02:36:55 PM

Just like the topic says: my B&N dashboard is suddenly showing no sales and no downloads as of the 15th.

I have several permafrees, so I'm 99% certain this is a reporting problem.

The other faint possibility is that it's a software problem with, for example, my books not being able to be bought or downloaded, I suppose.

I have emails in to them.

Has anyone else experienced this problem?

Would someone with a Nook account like to download a free book of mine just to test whether it's working for them?

Just google, say, Loose Ends Nook Vandyke and it should be at the top.

Thanks in advance.

Title: Re: B&N publishing dashboard showing zero sales
Post by: Dragovian on February 18, 2019, 04:03:29 PM

I'm having the same issue. No sales since the 13th for me, but B&N has been abnormally low for me all month, so I figured it finally just died. :shrug

Title: Re: B&N publishing dashboard showing zero sales
Post by: David VanDyke on February 18, 2019, 04:39:28 PM

Patty Jansen said on TOP that this seems to be a widespread problem.

That's reassuring and concerning all at once...

Title: Re: B&N publishing dashboard showing zero sales
Post by: angela on February 19, 2019, 03:13:34 AM

Sales frozen for me, too.

I'm a bit surprised nobody created a thread sooner. I guess most folks are in KU these days, or the wide veterans are used to Nook delays.

You'd think they'd put some sort of message on the dashboard after a few days!!

Title: Re: B&N publishing dashboard showing zero sales
Post by: David VanDyke on February 19, 2019, 04:04:17 AM

Well, I check every day most days, and with the standard Nook 2-day delay, I only noticed this yesterday, then immediately posted this thread.

However, as of just now, it seems to be back and okay...

*added* --and it looks like several days were revised upward.

Title: Re: B&N publishing dashboard showing zero sales
Post by: angela on February 19, 2019, 04:15:03 AM

I had a day get revised *downward* when the delay kicked in. Here's hoping when I check later today it's all back. :-)

Title: Re: B&N publishing dashboard showing zero sales
Post by: 123mlh on February 19, 2019, 05:14:46 AM

Quote from: David VanDyke on February 19, 2019, 04:04:17 AM

...and with the standard Nook 2-day delay...

You can actually see sales for the current day and day before by scrolling to the bottom of the page and looking on the left-hand side. If you have sales on both days you have to toggle between the two days, but they show there. They just don't make it into the month-to-date numbers for two days.

Title: Re: B&N publishing dashboard showing zero sales
Post by: David VanDyke on February 19, 2019, 11:03:23 AM

Quote from: 123mlh on February 19, 2019, 05:14:46 AM

Quote from: David VanDyke on February 19, 2019, 04:04:17 AM

...and with the standard Nook 2-day delay...

You can actually see sales for the current day and day before by scrolling to the bottom of the page and looking on the left-hand side. If you have sales on both days you have to toggle between the two days, but they show there. They just don't make it into the month-to-date numbers for two days.

Hey thanks--I never noticed that.