Writer Sanctum
Corporate Sector => What are Amazon doing now? [Public] => Topic started by: notthatamanda on March 01, 2020, 10:37:26 AM
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Maybe it's been available for a while, I just went to Kohls tonight and saw the Amazon desk (and the very grumpy guy sitting there). You start your return at Amazon and bring the item to Kohls and they box and ship it for free.
https://www.kohls.com/feature/amazon.jsp
They are saying it's convenient, I guess that depends on what is closer to your house the UPS store or Kohls. And there are more UPS stores. It's a strange partnership to me and I wonder which side facilitated it and who is paying whom, or if Kohls is just doing it to get people in the store.
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Yeah, I used it a couple of months ago. I ordered one of those kneeling chairs and found it just wasn't going to work for me. I hesitated to go through the problem of boxing it up and sending it back, but then saw that I could drop it off at Kohl's and it would be done with. It couldn't have been easier. Didn't have to have the original box or anything. Just all the documents and parts that came with it. The money was refunded back to my card by the end of the day.
This is the kind of customer service that's going to cause headaches for their competitors.
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So you think the angry dude sitting in Kohls is working for Amazon and Amazon Is paying Kohls for the space? I'm just curious.
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Yeah, what Amazon gets out of it is obvious. What Kohl's gets out of it is less so. A little foot traffic, maybe? People return something from Amazon and browse in Kohl's a little? That's the only possible benefit I can see.
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I ordered one of those kneeling chairs and found it just wasn't going to work for me.
I tried one of those a while back -- found it very uncomfortable.
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Yeah, what Amazon gets out of it is obvious. What Kohl's gets out of it is less so. A little foot traffic, maybe? People return something from Amazon and browse in Kohl's a little? That's the only possible benefit I can see.
That's precisely what they are getting. They put the Amazon desk all the way in the back, when it would make way more sense to just have customer service handle it. I don't see what Amazon is getting out of it though.
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Yeah, what Amazon gets out of it is obvious. What Kohl's gets out of it is less so. A little foot traffic, maybe? People return something from Amazon and browse in Kohl's a little? That's the only possible benefit I can see.
That's precisely what they are getting. They put the Amazon desk all the way in the back, when it would make way more sense to just have customer service handle it. I don't see what Amazon is getting out of it though.
Their business was built partly on easy returns. My guess is they've run into a fair number of customers who aren't that good at packing things for mailing. Giving them a way to avoid that lets them feel more comfortable and maybe also gets the merchandise back in better shape. (I'm amazed at the number of people I know who have trouble getting packages prepped for mailing. I got good at it shipping books, but honestly, prior to that I wasn't very good at it myself.)
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Their business was built partly on easy returns. My guess is they've run into a fair number of customers who aren't that good at packing things for mailing.
Neither is Amazon for that matter. :icon_rofl:
I once had to send back an empty package to them for a refund. It was a blister pack and the plastic had come loose from the cardboard backing and, as a result, the actual product had fallen out prior to it being shipped to me. The product was not in the box and there was no way it could have slipped out of the box, so they had to have shipped an empty blister pack to me.
Which I then had to send back to them for a refund and Amazon also refunded my return shipping charges which meant it cost Amazon the return shipping charges as well as the cost of shipping the replacement product to me.