Writer Sanctum

Corporate Sector => What are Amazon doing now? [Public] => Topic started by: TimothyEllis on August 25, 2024, 07:57:07 PM

Title: Book report is currently bugged from a verified KDP problem
Post by: TimothyEllis on August 25, 2024, 07:57:07 PM

For those who use Book Report, the current version isn't working properly.

I just released a new book, and none of the pre-order income is showing up on Book Report at all.

As Liam is on his honeymoon at the moment apparently, I guess it's going to take a while before he notices it, let alone fixes it.

In the meantime, don't trust the figures for the last few days, and from now on until a fix goes in.

Title: Re: Book report is currently bugged.
Post by: djmills on August 26, 2024, 07:57:21 AM

I just googled Book Report and got the site.
It had a warning on the page so I guess Liam is aware of it.

"Warning: KDP is inconsistently reporting eBook sales royalties as of August 23rd. Since Book Report relies on KDP's data, this means that your sales data may be incomplete or inaccurate until their spreadsheets become reliable again.

We have contacted KDP support, and they said: "Our technical teams are aware of this problem and are working hard to fix it as soon as possible."

Now off to see what the program actually does. :-)

Title: Re: Book report is currently bugged.
Post by: TimothyEllis on August 26, 2024, 10:36:09 AM

That's strange.

Because the KDP data looks accurate to me.

Title: Re: Book report is currently bugged from a verified KDP problem
Post by: TimothyEllis on August 27, 2024, 11:32:07 PM

I verified there is a serious problem going on.

Data for the US and UK stores seem to be on the estimate graph, but when you download the spreadsheet, all the sales and pre-order data is missing for both stores.

KDP help chat took some convincing, and might be putting in a report. Have to wait and see what comes back.

But yes, there is definitely a problem.

And it's August, when all the truly great KDP problems seem to occur.

Title: Re: Book report is currently bugged from a verified KDP problem
Post by: alhawke on August 28, 2024, 04:08:56 AM

I'm kinda hoping they're not reporting sales. My sales are awful this week.

Title: Re: Book report is currently bugged from a verified KDP problem
Post by: TimothyEllis on August 28, 2024, 12:15:51 PM

Quote from: alhawke on August 28, 2024, 04:08:56 AM

I'm kinda hoping they're not reporting sales. My sales are awful this week.

It's a back end thing.

The estimates graph appears to be accurate. But the download off the same screen, is not.

Edit: Looks like something was fixed.

But sales do seem to be well down. It's not often I get up to find only a single sale showing. But apparently yesterday was the same as well.

So as well as the reports being wonky, something else seems to be going on as well.

Title: Re: Book report is currently bugged from a verified KDP problem
Post by: TimothyEllis on August 28, 2024, 08:39:01 PM

Things seem to be better but still not right.

Either sales are not being reported properly, or suddenly people stopped buying abruptly.

But the pre-orders are now there. So that's something.

No response from KDP yet.