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81
This is one of the most bizarre price change stories I've ever heard of.

Even if some other website had your book for a lower price, that doesn't account for the number of different prices they charged during the course of the month. I don't see how that could be price-matching.

What we need is a wealthy philanthropist willing to pay our arbitration costs. If Amazon had to deal with an arbitration every time it screwed up this badly, it might end up being cheaper to make more of an effort to do things right in the first place.
I did check Google Play, B&N, Apple and Kobo before contacting them the first time. There are too many distributors through D2D to check, which is why I asked. A different time, not this case, I had the Amazon rep tell me it was matching to B&N but I looked it up when I was on the phone with them and did the "It looks okay to me, I must be too dumb to understand" and they checked it live, agreed, and overrode the price matching. What gets me is the changing their mind mid dealing with it to the advantage of not giving me the money they owe me. <stamping feet emoji>

It's not a lot of money to me, but how many people are they doing this to?

I don't check all 50+ of my books, so they could do it again to me and I'd never know.  Maybe I should go look now. Might as well, I can't seem to concentrate on writing today.
82
This is one of the most bizarre price change stories I've ever heard of.

Even if some other website had your book for a lower price, that doesn't account for the number of different prices they charged during the course of the month. I don't see how that could be price-matching.

What we need is a wealthy philanthropist willing to pay our arbitration costs. If Amazon had to deal with an arbitration every time it screwed up this badly, it might end up being cheaper to make more of an effort to do things right in the first place.
I did check Google Play, B&N, Apple and Kobo before contacting them the first time. There are too many distributors through D2D to check, which is why I asked. A different time, not this case, I had the Amazon rep tell me it was matching to B&N but I looked it up when I was on the phone with them and did the "It looks okay to me, I must be too dumb to understand" and they checked it live, agreed, and overrode the price matching. What gets me is the changing their mind mid dealing with it to the advantage of not giving me the money they owe me. <stamping feet emoji>

It's not a lot of money to me, but how many people are they doing this to?
83
This is one of the most bizarre price change stories I've ever heard of.

Even if some other website had your book for a lower price, that doesn't account for the number of different prices they charged during the course of the month. I don't see how that could be price-matching.

What we need is a wealthy philanthropist willing to pay our arbitration costs. If Amazon had to deal with an arbitration every time it screwed up this badly, it might end up being cheaper to make more of an effort to do things right in the first place.
84
So sorry to hear about it, Amanda. It's really concerning that Amazon is dropping our price, and our royalties, outside of our control. This was reported by another writer on Kboards a couple months ago too. I hope you can fix this mess soon.
85
Thank you Marti. I will call after the next response. It isn't a huge amount of money but the principle bugs the heck out of me. It's nice to have someone who understands, really understands to talk to about it. Thanks.
86
Oh no, now it was price matching:


On Monday, May 4, 2020, 12:46:04 PM EDT, Amazon.com <kdp-customersupport1@amazon.com> wrote:


Hello Amanda,

Iím sorry for the misunderstanding happened in this regards.

I understand you are concerned about the discrepancy in the royalty you received for your eBook "Mistakes: A Novel".

Please note, Royalties paid under 70 percent royalty option is calculated based on the list price you set for your book, unless your book is discounted or price matched with the other platform.

During the period of March, your book has been price matched with other websites.

This the reason for the decrease in the royalties for the month of March. Your sales report will show the weighted average of the price at which we sold your book, so that you are able to determine the royalties due. Our reporting does not specify what other sales channels price matches occur with, or the individual sales prices of each unit sold.

Please visit the link below for more details on the 70 percent royalty option: https://kdp.amazon.com/help/topic/G200634500

Thanks for your patience and understanding in this issue.

My response:

What websites? I specifically called when I noticed the price changing repeatedly and asked if it was being price matched and what the websites were. I was told it was NOT price matching it was an Amazon promotion and I would be compensated for the full 70% on the list price.

I would appreciate some clarification on this issue and also an explanation as to why I wasn't told it was price matching the first time I called when I specifically asked that.

I've only won a case against Amazon once in 10 years. I complained, a man actually called, said I was right and that he was correcting the problem, which he did. When it happened again, I emailed him and he no longer worked there.

Curious, isn't it?

Is it company policy not to correct author payment problems? I think the turnover is so great they don't really get in-depth training. They probably owe me over 1k in errors I can prove over ten years starting with $200.00 my first year. But, they're still the best game in town so in the end, there isn't a lot you can do about it. Figure out how much they owe you and then drop the price to $.99 so they can't continue to get your money. Oh dear, don't listen to me. I get a little hot and vindictive over this kind of thing.
87
Oh no, now it was price matching:


On Monday, May 4, 2020, 12:46:04 PM EDT, Amazon.com <kdp-customersupport1@amazon.com> wrote:


Hello Amanda,

Iím sorry for the misunderstanding happened in this regards.

I understand you are concerned about the discrepancy in the royalty you received for your eBook "Mistakes: A Novel".

Please note, Royalties paid under 70 percent royalty option is calculated based on the list price you set for your book, unless your book is discounted or price matched with the other platform.

During the period of March, your book has been price matched with other websites.

This the reason for the decrease in the royalties for the month of March. Your sales report will show the weighted average of the price at which we sold your book, so that you are able to determine the royalties due. Our reporting does not specify what other sales channels price matches occur with, or the individual sales prices of each unit sold.

Please visit the link below for more details on the 70 percent royalty option: https://kdp.amazon.com/help/topic/G200634500

Thanks for your patience and understanding in this issue.

My response:

What websites? I specifically called when I noticed the price changing repeatedly and asked if it was being price matched and what the websites were. I was told it was NOT price matching it was an Amazon promotion and I would be compensated for the full 70% on the list price.

I would appreciate some clarification on this issue and also an explanation as to why I wasn't told it was price matching the first time I called when I specifically asked that.
88
Thank you very much. I don't have much faith it was an honest error, but I will keep following up until they pay me with phone calls if necessary. For the record the last promotion I did on this book was in October.
89
I had a snafu once like this after I had my book on a big promotion. When I called, the rep said that it was part of a promotion now and they were paying me the higher royalty. Thing is, it wasn't. It was a glitch that got cleared after talking to another rep by phone.

Amazon's just like any other company. Sometimes it just matters the rep you speak to and sometimes you have to talk to more than one.

I'm so sorry to hear about all this, nottahtamanda. Hopefully the error leads to some increase sales. If it keeps up, I'd call them again by phone (if you live in US, I hear you can't call in some countries).
90
I got confirmation in writing. Now they have to fix what they paid me: (Bold mine)

Hello Amanda,

This is Brendon from the KDP support team.

Per our Terms and Conditions, we retain discretion to set the retail customer price for the books we sell. Our decision to discount products is based on a number of considerations, which vary over time.

However, the discount does not affect the royalties earned while the book is discounted. Royalties will continue to be calculated from the list price you provided on your KDP account which is 70%.  This can be confirmed by downloading the available reports by clicking on "Generate Reports" when viewing your reports.

Kindly confirm if you have any additional concerns.

Thank you for your continued support.
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