Tim, here's a question or two for you as a fellow Australian (well, I have been here a long time). I've been using Payoneer for years. This week I get an email telling me they need confirmation of my account with Amazon, and they request I upload a screenshot of the account. No problem there.
The problem starts when I try to upload. I get a constant error message. Later when I log on to try again there's a message along the top bar stating there have is a problem with uploading verification and anyone experiencing said problem should empty the browser cache, and if that doesn't work use the incognito mode on the browser. Did all that.
I used three different browsers. Chrome, Brave, and Safari. No luck. Same error message. I keep trying over two days and get another email today warning me my account will be closed if I don't upload the verification by November 5th.
So, my question is simply, what gives? Did you get the same request? Are you experiencing these difficulties uploading docs to them?
And a question for Payoneer, if your reps see this. Why does Payoneer send out a request with not much more than seven days to fulfill it and not ensure their customers can actually upload any docs on the site?