Author Topic: WTF is up with US ranks?  (Read 4368 times)

TimothyEllis

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Re: WTF is up with US ranks?
« Reply #50 on: October 20, 2023, 11:34:46 PM »
It's showing as a paid rank NOT a free rank, despite some 9K free downloads. It's had a few thousand page reads more than usual, too. Normally when a book goes free, it pops up in the free rankings within a few hours, but this is two days now. It started at 88K before it was free, and now it's sitting at a paid ranking of 5K. This is just the US site; the UK site switched to the free ranking as usual. It's currently #10 free in the UK store.

It's all very peculiar.

Are you sure it ever went free in the US store at all? Double checked the price on it?
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #51 on: October 21, 2023, 12:37:39 AM »
It's showing as a paid rank NOT a free rank, despite some 9K free downloads. It's had a few thousand page reads more than usual, too. Normally when a book goes free, it pops up in the free rankings within a few hours, but this is two days now. It started at 88K before it was free, and now it's sitting at a paid ranking of 5K. This is just the US site; the UK site switched to the free ranking as usual. It's currently #10 free in the UK store.

It's all very peculiar.

Are you sure it ever went free in the US store at all? Double checked the price on it?

Yes, it's definitely free, yet it's showing as 5K in the paid rank. You can check for yourself here: https://www.amazon.com/Sons-Marquess-Collection-Mary-Kingswood-ebook/dp/B07Q2YHQLN/

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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #52 on: October 21, 2023, 12:40:47 AM »
That's definitely weird.

Considering the rank in the UK store, you should be flagging that as an error in the US store, and see what the response is.

That's definitely wrong.
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alhawke

Re: WTF is up with US ranks?
« Reply #53 on: October 21, 2023, 01:09:45 AM »
The US AND Canada store shows paid ranking only. UK and Australia has a free ranking.
This is awful. I hope it corrects for you.
 
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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #54 on: October 21, 2023, 01:31:16 AM »
The US AND Canada store shows paid ranking only. UK and Australia has a free ranking.
This is awful. I hope it corrects for you.

Canada too? That's interesting. I imagine by the time it sorts itself out, the book will be back to its regular price!

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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #55 on: October 21, 2023, 01:34:13 AM »
How long has the book been free?

Is it possible the lag in the paid ranks they put in is also affecting the transfer to free and back?

That would be a really unfortunate side effect.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #56 on: October 21, 2023, 02:09:37 AM »
How long has the book been free?

Is it possible the lag in the paid ranks they put in is also affecting the transfer to free and back?

That would be a really unfortunate side effect.

The book's been free for two and a half days now. The last time I had a Bookbub for a free book, in May, everything worked fine (or as fine as Amazon gets these days).

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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #57 on: October 21, 2023, 02:14:56 AM »
The book's been free for two and a half days now. The last time I had a Bookbub for a free book, in May, everything worked fine (or as fine as Amazon gets these days).

Definitely needs a KDP bug report then.
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alhawke

Re: WTF is up with US ranks?
« Reply #58 on: October 21, 2023, 04:52:49 AM »
Is it possible the lag in the paid ranks they put in is also affecting the transfer to free and back?
I think that would explain it. The delay is 48-72hrs which should mean that Pauline's book should rank under free later today. Even still, this damages the power of the promotion.
 

LilyBLily

Re: WTF is up with US ranks?
« Reply #59 on: October 21, 2023, 01:56:59 PM »
I "bought" it via your newsletter. I'd already read it all in KU, so I hoped I was helping with ranking. Apparently not. Bummer.

Granted that a BookBub ad at free is far less expensive than one at 99 cents (and probably easier to land, too), maybe getting even a small amount of cash for a hugely discounted book (for those who don't know, it contains three novels) would move the Amazon needle faster.

Or maybe Amazon truly is broken and all the data goes into a black hole.   
 

PaulineMRoss

Re: WTF is up with US ranks?
« Reply #60 on: October 21, 2023, 04:31:58 PM »
I "bought" it via your newsletter. I'd already read it all in KU, so I hoped I was helping with ranking. Apparently not. Bummer.

Granted that a BookBub ad at free is far less expensive than one at 99 cents (and probably easier to land, too), maybe getting even a small amount of cash for a hugely discounted book (for those who don't know, it contains three novels) would move the Amazon needle faster.

Or maybe Amazon truly is broken and all the data goes into a black hole.

Thank you for downloading it! Actually, a Bookbub for a $0.99 book is about 50% more expensive than for a free one, but I don't know which is easier to land. I only do free ones now because it shifts a lot more books and I get the profit from KU and read-through.

The rank is now up to 4K paid! I don't think it's ever going to get a free rank.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #61 on: October 21, 2023, 07:12:19 PM »
Aaaaand, it's just got a free rank! That's a full 72 hours after the price changed to free. Of course, since the Bookbub deluge of downloads is well and truly over,  it's only 7K in the free lists (a Bookbub free book typically gets into the top 20 overall, and #1 in all my categories).

Oh, Amazon, you do test our patience sometimes. :icon_cry:

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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #62 on: October 21, 2023, 07:27:45 PM »
Oh, Amazon, you do test our patience sometimes. :icon_cry:

Not about patience.

Obviously a war going on with Bookbub.

But you should now see that rank improve over the next day as the downloads kick in through the delay.

Keep us informed.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #63 on: October 21, 2023, 07:49:32 PM »
Oh, Amazon, you do test our patience sometimes. :icon_cry:

Not about patience.

Obviously a war going on with Bookbub.

But you should now see that rank improve over the next day as the downloads kick in through the delay.

Keep us informed.

I will. I've found someone else with the same problem, so it's not just me or a glitch in the matrix, it really is something Amazon is doing (intentionally or otherwise).

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 16 for 93
 

PaulineMRoss

Re: WTF is up with US ranks?
« Reply #64 on: October 21, 2023, 11:31:43 PM »
You were right, Tim - it is improving. Four hours after it achieved a free rank, it's moved from 7K to #802, and #4 and #15 in my best categories. So making progress.

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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #65 on: October 21, 2023, 11:57:48 PM »
You were right, Tim - it is improving. Four hours after it achieved a free rank, it's moved from 7K to #802, and #4 and #15 in my best categories. So making progress.

 :tup3b
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alhawke

Re: WTF is up with US ranks?
« Reply #66 on: October 22, 2023, 01:28:18 AM »
Glad it's improving! This happened with a 99c BookBub, paid, a few months ago and I didn't break the top 100. It hit the worst rankings I've ever had with a BookBub in the US. But that wasn't only due to ranking problems, it was due to Amazon's category changes. So Amazon has not been Indie friendly to me this year. Now we know it effects paid and free :icon_sad:
 

PaulineMRoss

Re: WTF is up with US ranks?
« Reply #67 on: October 22, 2023, 02:41:18 AM »
Now up to #488 free rank, and #2 and #11 in my best categories. But it's clear the whole transition between paid and free is totally broken - in one category, 7 of the top 20 free books are not free at all (or no longer free, perhaps). Amazon is so big on the customer experience, but that's a terrible customer experience, if a third of the books in the free lists aren't free at all. I can imagine some very angry people.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 16 for 93
 

PaulineMRoss

Re: WTF is up with US ranks?
« Reply #68 on: October 22, 2023, 11:03:59 PM »
Now up to #22 in the free ranks, and #1 and #2 in my two best categories. The #1 book had a Bookbub last Tuesday, the day before mine. Yesterday's Bookbub is not even showing in the free ranks yet. It's all so messed up. I'll let you know when I've hit peak free rank.

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JackT

Re: WTF is up with US ranks?
« Reply #69 on: October 22, 2023, 11:04:27 PM »
A similar thing happened to me last week. I had a free Bookbub on a standalone crime novel, which I put into KDP for three months.

I began the five free days the day before the Bookbub. When the email went out on Day 2 the book was still listed on the paid charts.

On Day 3 it was still there in the US (at a rank of about 13k) but had switched in the UK to free and came in at #1.

On Day 4 the US site finally switched to free and hit #2 (on something like 15k US downloads).

On Day 5 it dropped a few places on both sites, but was still well in the top 10. Then, when the price came back on on Day 6, it remained free in the US for half a day. It continued to be listed as #1 in various free categories, even though it now had a price tag. However, when you clicked through from the product page to the actual bestseller lists, it was nowhere to be seen, either in free or paid. It finally reverted to paid that afternoon and things have behaved normally since.

So: 72 hours in the US to switch to free, half a day to switch back.
 

PaulineMRoss

Re: WTF is up with US ranks?
« Reply #70 on: October 22, 2023, 11:35:36 PM »
So: 72 hours in the US to switch to free, half a day to switch back.

I'm hoping for something like this - a quick switch back to the paid ranks. It does seem to be a widespread problem, unfortunately. I just can't work out whether it's intentional (in which case, why?) or whether it's just a side-effect of some other change.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 16 for 93
 

Bill Hiatt

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Re: WTF is up with US ranks?
« Reply #71 on: October 22, 2023, 11:55:26 PM »
I can understand (though not approve of) slow ranking changes that might dilute the effect of a Bookbub. But I can't see a logical reason for Amazon being slow to switch a free book back to the paid list after it is no longer free. That may indeed be a side effect of something else or a glitch Amazon hasn't noticed yet.


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alhawke

Re: WTF is up with US ranks?
« Reply #72 on: October 23, 2023, 01:31:35 AM »
I'm hoping for something like this - a quick switch back to the paid ranks.
Switching back quick would be nice.

It's not just BookBub. I've tracked a book that sold seven copies over the past 48hrs and there's been no change in US ranking. US ranking is delayed by 48-72 hrs. The reason? Could be a glitch. But it seems to be a way to dilute the effect of large sales. This supports older titles while hurting new releases and sale blitzes.

It's interesting that it affect certain countries. I recall Canada freezing a year ago--again, glitz or testing??
« Last Edit: October 23, 2023, 01:33:42 AM by alhawke »
 

TimothyEllis

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Re: WTF is up with US ranks?
« Reply #73 on: October 23, 2023, 01:35:38 AM »
It's not just BookBub. I've tracked a book that sold seven copies over the past 48hrs and there's been no change in US ranking. US ranking is delayed by 48-72 hrs. The reason? Could be a glitch.

It's not a glitch.

It's deliberate in the US store, and now apparently in the Can store as well.
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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #74 on: October 24, 2023, 08:04:41 PM »
An update: a full 24 hours after the book reverted back to full price, it still shows at #14 in the free rankings. Sigh.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 16 for 93
 

Anarchist

Re: WTF is up with US ranks?
« Reply #75 on: October 25, 2023, 03:13:58 AM »
An update: a full 24 hours after the book reverted back to full price, it still shows at #14 in the free rankings. Sigh.

It appears the same thing has happened to many other books, including James Scott Bell's Romeo's Way.
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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #76 on: October 25, 2023, 07:02:32 PM »
A further update: 48 hours since the price reverted to full price and it still has a free rank (which is being updated regularly - it's drifted down to #22 now).

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Bill Hiatt

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Re: WTF is up with US ranks?
« Reply #77 on: October 25, 2023, 11:37:28 PM »
I still don't see a rational reason for this. Maybe when Amazon slowed ranking changes, it inadvertently created a delay in this kind of change as well.


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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #78 on: October 25, 2023, 11:41:19 PM »
I'm currently waiting for a new pre-order to list.

It's been over 24 hours now.

Normally it takes 1.5 hours. Or 5-6 hours for a new series book 1. This one is stand alone though, for now, as I'm not sure which series it fits into yet.
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alhawke

Re: WTF is up with US ranks?
« Reply #79 on: October 26, 2023, 12:28:58 AM »
I'm running a Halloween sale of one of my witch books starting today, but I dropped the price last week. So I've been monitoring ranking. Last week it took >72 hrs for ranking to update paid in the US.

We need to think of new ways to promote books with book promotions.
I still don't see a rational reason for this. Maybe when Amazon slowed ranking changes, it inadvertently created a delay in this kind of change as well.
The way I see it, the new system damages one day sale blitzes (free and 99c). Who does that effect? BookBub. So suspicions can run wild here. But it also props up old books while damaging new releases. That's something perhaps Amazon has not thought out. Or maybe there's so many books that they don't care? Or maybe it's a new system some IT wizard came up with on Amazon and they never thought out how it could effect writers?

For us, outside of Bookbub promos, still playing with the timing may help. Book sales before my promo might help ranking somewhat before the real promo begins today. Spreading out promotions might work somewhat? But I'm not sure. Interestingly, all this seems to only be affecting Canada and US, as far as I know.
 

skeletor

Re: WTF is up with US ranks?
« Reply #80 on: October 26, 2023, 02:21:25 AM »
I'm currently waiting for a new pre-order to list.

It's been over 24 hours now.

Normally it takes 1.5 hours. Or 5-6 hours for a new series book 1. This one is stand alone though, for now, as I'm not sure which series it fits into yet.

Everything has been taking longer on KDP for me. I, too, remember uploading a new book and having it go live within hours. My last two have probably taken 24+ hours. It's a drag.
 

LilyBLily

Re: WTF is up with US ranks?
« Reply #81 on: October 26, 2023, 06:55:37 AM »
With Amazon, time of day means a different crew. I've had pretty good luck with late night postings that got updated very fast. Early morning, not so much.

Yes, I know we're assuming that all these rank delays are the results of algorithms gone wild, but there may be some human oversight, too.

I've never understood why Amazon wanted to bankrupt the discount newsletters; they bring many new customers to the store.
 

Lorri Moulton

Re: WTF is up with US ranks?
« Reply #82 on: October 26, 2023, 09:13:19 AM »
It took almost three days for a price change (not free) that usually takes a few hours.  Maybe their doing something with their systems. I'm leaving everything "as is" for a while.  :dog1:

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PaulineMRoss

Re: WTF is up with US ranks?
« Reply #83 on: October 27, 2023, 09:14:24 PM »
Hallelujah! It finally went back to a paid rank, a full FOUR DAYS after the price reverted to full price. Astonishing. The rank is 15K which isn't terrible, considering it was 88K before the promotion. I still have no clue why this would happen, why it doesn't happen to everyone, and what (if any) benefit there is for anybody in this situation. Certainly not the customer, who gets free books in the paid ranks, and full price books in the free ranks. A real case of caveat emptor!

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Bill Hiatt

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Re: WTF is up with US ranks?
« Reply #84 on: October 27, 2023, 11:23:52 PM »
I'm running a Halloween sale of one of my witch books starting today, but I dropped the price last week. So I've been monitoring ranking. Last week it took >72 hrs for ranking to update paid in the US.

We need to think of new ways to promote books with book promotions.
I still don't see a rational reason for this. Maybe when Amazon slowed ranking changes, it inadvertently created a delay in this kind of change as well.
The way I see it, the new system damages one day sale blitzes (free and 99c). Who does that effect? BookBub. So suspicions can run wild here. But it also props up old books while damaging new releases. That's something perhaps Amazon has not thought out. Or maybe there's so many books that they don't care? Or maybe it's a new system some IT wizard came up with on Amazon and they never thought out how it could effect writers?

For us, outside of Bookbub promos, still playing with the timing may help. Book sales before my promo might help ranking somewhat before the real promo begins today. Spreading out promotions might work somewhat? But I'm not sure. Interestingly, all this seems to only be affecting Canada and US, as far as I know.
Spreading out promos has been better for some time.

Slowing ranking changes could easily be intended to affect BookBub. Though why Amazon cares what BookBub does is a mystery to me. People used to theorize that Amazon was trying to drive BookBub's value down so that it could buy it for a bargain price and run it itself, but that theory was floated so long ago that I think if it were true, Amazon would have made a move by now.

Of course, Amazon may just want people to take what they spend on Bookbubs and spend it on AMS. That theory does make sense. But if the authors here are any indication, the strategy is often having the opposite effect, making authors less willing to give money to Amazon on the assumption that Amazon is trying to screw them. Another theory that could be true is that Amazon didn't want an external company to have so much influence over its top 100 lists. That's possible but difficult to verify or refute without more data.

If Amazon wants to build AMS revenues, the best way to do that would be to find ways to boost the effectiveness of AMS, which seems to have declined over the years. I've seen anomalies related to odd ad placement that could occasionally be the result of people picking unwise ad targets, but it happens too often for that to be the only explanation. And when Amazon keeps showing me the same ad(s) for like a month, that seems ineffective. Do people uninterested on the first 28 views suddenly decide on the 29th appearance that the book they've been uninterested in is suddenly interesting? Some of the ads shown to me aren't even in genres I've ever looked at or bought. What a waste of ad real estate!

Here's another troubling thing. The slowing down of the flip from free to paid rankings doesn't seem as if it does anything except frustrate customers. It doesn't serve the same alleged purpose that slowing rankings does. That at least seems to be an indication of a bug rather than a feature, as does the sometimes weird ad placements. The same is true of slower book processing (though my last one in mid-September was up in hours, so I'm not sure how widespread that issue is).

Some of what Amazon does may be due to strategy, but the varying nature of the problems indicates to me that at least some of them are more likely neglect than strategy. Amazon tends not to notice things very fast unless there are a lot of customer complaints. Vendor complaints are less effective, but again, Amazon is more responsive to large numbers than small ones. How much human oversight there is in the retail division could well be questioned.


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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #85 on: October 27, 2023, 11:47:30 PM »
Here's another troubling thing. The slowing down of the flip from free to paid rankings doesn't seem as if it does anything except frustrate customers. It doesn't serve the same alleged purpose that slowing rankings does. That at least seems to be an indication of a bug rather than a feature,

Actually that's explainable in IT terms.

No-one ever thinks out their ideas properly anymore. No-one ever explores the effects of something beyond the limited focus of the original idea.

So a good idea for one thing, is never thought through to see what else it will affect.

So whatever they put in the slow down in ranks for, no-one bothered thinking what that would do to interface between paid and free.

That's just sloppy design work. And we see that everywhere these days.
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alhawke

Re: WTF is up with US ranks?
« Reply #86 on: October 28, 2023, 12:18:05 AM »
I'm running a Halloween blitz. I reported to you guys that ranking was slow before the promo. I've since sold over 100 books and The Hawthorne Witch remains in the 300k rank in the US :n2Str17:. Canada hasn't budged either. So, from experience now from others and last week, I should have a sudden huge blip in ranking. Perhaps, for me, this won't be so bad as it will put the books on the charts a day or two before Halloween when Amazon finally gets around to honoring the ranking. That wasn't planned but I might plan it in the future.

What all this does is it hurts the multiplying effect of promos. In the past, a book being advertised and ranking would have the multiplier effect of ranking. This has now been taken away.

A couple more ideas as to why this is happening: could give time for Amazon to catch AI junk books and take them down? It could better match their new KDP result page which is super slow?
Hallelujah! It finally went back to a paid rank, a full FOUR DAYS after the price reverted to full price. Astonishing.
Not transferring a free book to paid on time is just plain stupid. It's bad for customers searching books. I hope they do something about this.
 

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Re: WTF is up with US ranks?
« Reply #87 on: October 28, 2023, 01:29:51 AM »
They will do something about it--if customers complain. Fingers crossed.

I hadn't considered trying to stop AI books as a possible motive. Given that the ones posted on Amazon--at least, the ones outed as AI--have generally been disasters and given Amazon bad press. So I could see making a move against them. However, what they are doing isn't probably the best approach, since it catches a large number of real authors in the crossfire.


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TimothyEllis

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Re: WTF is up with US ranks?
« Reply #88 on: October 28, 2023, 08:26:09 PM »
More inconsistency....

My today release just had most of the pre-order money put in the 27th instead of the 28th.

That's a day early for crediting the money. And not all of it, but about 2/3. Which means it's not just AUS and UK money, which is what they used to do.

After months with everything going late, now they're early? WTF?
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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alhawke

Re: WTF is up with US ranks?
« Reply #89 on: October 30, 2023, 01:09:28 AM »
Fourth day of sales (>72hrs) and the book remains invisible in ranking in the US and Canada  :icon_sad:. No movement. Might not ever show my sale??
 

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Re: WTF is up with US ranks?
« Reply #90 on: October 30, 2023, 01:12:27 AM »
Fourth day of sales (>72hrs) and the book remains invisible in ranking in the US and Canada  :icon_sad:. No movement. Might not ever show my sale??

And yet, my pre-order release just had a within 24 hours update of the rank, and that was almost back to normal.

So maybe they've been playing around with the targeting of the rank slowdown, and now it only is going after promos.

Just guessing tho.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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alhawke

Re: WTF is up with US ranks?
« Reply #91 on: October 30, 2023, 01:19:20 AM »
And yet, my pre-order release just had a within 24 hours update of the rank, and that was almost back to normal.
But was that update in the US or Canada? Australia sales are showing up like normal for my books.
 

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Re: WTF is up with US ranks?
« Reply #92 on: October 30, 2023, 01:25:14 AM »
And yet, my pre-order release just had a within 24 hours update of the rank, and that was almost back to normal.
But was that update in the US or Canada? Australia sales are showing up like normal for my books.

US.

I don't monitor Canada ranks. There's no point.

I check US, UK, and AUS. AUS comes out first, then UK, then US, but the US was definitely inside a day this time.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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alhawke

Re: WTF is up with US ranks?
« Reply #93 on: October 30, 2023, 01:52:19 AM »
So... why is the US and Canada punishing book sale promotions (this was not BookBub btw)? Book promotions have been around for decades even before ebooks. I'm not clear the agenda. I am corresponding with Amazon. They claimed that they see nothing wrong. That response actually upset me more because there clearly is something wrong when you compare international markets.

The problem is Amazon is costing me brand recognition and further sales. I simply can't focus on advertising in their market in the future if it leads to a dead end. I truly mean this. If Amazon wants to punish promotions they will succeed with, at least, this author in stopping future sale promotions in their market. I will focus elsewhere. I'm forced to. How is that helping them with sales with their bottom line?

A glitch? I kinda doubt it cause it's been going on now for months.

But the troublesome--very troublesome thing--here guys is that the majority of sales from promotions occur in the Amazon US market. This puts our marketing at a bit of an impasse, you might say. This is why this is very significant for us. If you pull the rug out from under the main marketing force for publishing, where do we go next for visibility as authors?
 

alhawke

Re: WTF is up with US ranks?
« Reply #94 on: October 30, 2023, 03:32:35 AM »
Here's Hawthorne Witch US sales by KDP reports. It currently is at 202,664 in the US market  :hehe
Right. Well, I got nowhere talking to customer service, just the usual Amazon category procedures. Should be expected, I suppose. I know ranking is never considered something for KDP contact customer service.

Maybe the 200k ranking represents the 2 sales so far today? I mean, if it's delayed and I rank later today, that's better than not showing at all and I'll take it better than nothing. I hope I at least get ranking from all the sales later today. But it's been 4 days which will cost it some. (btw, ranking in the US is also effecting every book in my series).

Timothy, if your preorder showed within a 8hrs--that's awesome that it's registering for you--but that means that large sale promos, free from Pauline^^, 99c from me, are being rank-blocked at the moment. :shrug
« Last Edit: October 30, 2023, 03:36:00 AM by alhawke »
 

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Re: WTF is up with US ranks?
« Reply #95 on: October 30, 2023, 03:43:32 AM »
The longer problems go on, the less likely they are to be a glitch, but to really know what was going on, we'd have to have more data than we are ever likely to see.

It used to be that if you kept responding to customer service emails that your issue wasn't resolved, you eventually got to someone who actually knew something. Is that no longer the case? I haven't tried in a while. But a person (or a bot) who says everything looks normal clearly doesn't know anything.

On the specific issue of how long something can be broken before Amazon fixes it, it took years to create a sensible system for series pages. Remember the days when Amazon had to manually create a whole new page to add a new title? That went on for a long time and cost Amazon (and us) a lot of sales before someone woke up and fixed it.

Although Amazon has improved AMS reporting in a number of ways, it still doesn't seem to have figured out a way to have those update in a timely fashion, either.

I could probably think of other things that Amazon has let sit for a long time before doing anything. Consequently, I'm not going to give up on them quite yet.



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alhawke

Re: WTF is up with US ranks?
« Reply #96 on: October 30, 2023, 06:23:37 AM »
I ran into a dead end from emailing. They're not meant to deal with ranking, I figure.

I'm not giving up on Amazon either, but I might be focusing on other arenas. If marketing there doesn't work anymore, why keep focusing on promoting with Amazon? The trouble is, at the moment, all promo companies focus on Amazon readers.

Of course, it remains to be seen whether these changes are temporary or permanent.
 

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Re: WTF is up with US ranks?
« Reply #97 on: October 30, 2023, 11:40:43 AM »
Timothy, if your preorder showed within a 8hrs--that's awesome that it's registering for you--but that means that large sale promos, free from Pauline^^, 99c from me, are being rank-blocked at the moment.

The current pre-order took most of a day to appear. A lot longer than normal.

The release saw ranks change in about the same time scale, as in somewhere around 24 hours after going live.

I hadn't put those 2 things together though.

So slow than it used to be, but faster than it has been.  For both.

And yes, it's looking very much like any sort of non-AMS promo is being targeted to eliminate rank spikes.

The other thought I had, was you may have missed the rank spike itself. Between 2 times you looked, the initial sales spike may have happened, and then been replaced by the the lower sales level a few hours later. Just guessing though.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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alhawke

Re: WTF is up with US ranks?
« Reply #98 on: October 30, 2023, 12:08:54 PM »
The other thought I had, was you may have missed the rank spike itself. Between 2 times you looked, the initial sales spike may have happened, and then been replaced by the the lower sales level a few hours later. Just guessing though.
I'm too compulsive for that.  Grin

If I were to take a conservative estimate, based on other past promos, the total rank should be somewhere between 20-40k in the US store at the moment. It certainly is not "161,263" with all those sales (the current ranking). Actually, more concerning, 161,263 matches closer to 6 sales today. In fact, ranking started moving again just this morning after a 3 day freeze. Did Amazon literally not rank my book at all last week during the main sale?  :HB

Looking at my other titles in series, they're all hovering around 400k right now. This is also too high and I've seen it immobile over the past few days. Internationally, again, ranking was fine in Australia and UK; Canada is still immobile.

It was slow three months ago as well with my BookBub. There ranking was eventually seen and the book ranked at the top 1000; but it would have been in the top 100. Think twice about running a promo right now. Whatever's going on, your book might not be counted in ranking.

Another thought: How important is ranking? I'll guess maybe 10-20% extra sales from the top 3 charts, now lost??--not a lot, but still significant. But it also helps with future algos for your book search.
 

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Re: WTF is up with US ranks?
« Reply #99 on: October 30, 2023, 12:16:51 PM »
Another thought: How important is ranking?

The actual rank? Not very.

But that rank helps get you on the top 100 charts for categories, and for me now, that's my only visibility.

As soon as I drop off the major category charts, my income drops like a rock, and as soon as it drops off the last one, my income tanks completely. Then it bottom line's it until the next release.

With the book I didn't pre-order, that all happened way faster because it didn't get the initial rank boost.

But, yeah. The rank is very important now, especially if you don't do any advertising, and only have a small to medium list.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit, with a touch of the Supernatural. Also Spiritual and Games.



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