Can't choose more than one category on Amazon

[Doglover]

  As the title says, it clearly states when uploading a book to Amazon to choose up to two categories and I used to be able to do that. However, over the past year or so I have found it impossible. What happens is this: I choose a category, then I go to choose another and find that instead of adding it, it replaces the first one.

I've tried saving, coming out and going back in but nothing works. Any ideas? Or do I have to ask kdp? 

[Lee]

Sounds like a possible browser problem to me. Have you tried other browsers? Internet Explorer, for one, will often have issues like this across various Amazon pages.

[Doglover]

I'm using Chrome. I've sometimes had to change to Edge to edit something as Chrome wouldn't sign in, but I don't have any other browsers on my laptop. Thanks for responding.

[TimothyEllis]

Download Firefox.

I refuse to even have an Edge icon showing. And I use Chrome as second browser.

Can you post a screen dump of what you see where it starts the category selection process?

[Doglover]

I don't like Edge either, but neither do I like Firefox. I first tried to do this on my friend's computer, as it's her book. Then when it didn't upload properly, I did it again from here with Chrome. She has IE. But, it's the same as it's been for me for ages.

I don't know how to get a picture on here, but I can tell you it looks no different to what it always did. It just won't let me add two categories. I've gone back in and tried to add a second one after the book has published, but it does the same thing.

[VanessaC]

I don't like Edge either, but neither do I like Firefox. I first tried to do this on my friend's computer, as it's her book. Then when it didn't upload properly, I did it again from here with Chrome. She has IE. But, it's the same as it's been for me for ages.

I don't know how to get a picture on here, but I can tell you it looks no different to what it always did. It just won't let me add two categories. I've gone back in and tried to add a second one after the book has published, but it does the same thing.

That's so frustrating - sounds like a case for KDP support.  To be fair to KDP support, the couple of times I've had to email them they've sorted the problem out, although last time I think it took about a day to get a response.

Meantime, any chance you could access other categories through keywords?

[Doglover]

I don't like Edge either, but neither do I like Firefox. I first tried to do this on my friend's computer, as it's her book. Then when it didn't upload properly, I did it again from here with Chrome. She has IE. But, it's the same as it's been for me for ages.

I don't know how to get a picture on here, but I can tell you it looks no different to what it always did. It just won't let me add two categories. I've gone back in and tried to add a second one after the book has published, but it does the same thing.

That's so frustrating - sounds like a case for KDP support.  To be fair to KDP support, the couple of times I've had to email them they've sorted the problem out, although last time I think it took about a day to get a response.

Meantime, any chance you could access other categories through keywords?

That's what  have been doing but it's very annoying. I know I used to be able to choose two categories and if it's only me having the problem not sure where else to turn but kdp. Thanks.

[notthatamanda]

If you go to author central you can have them call you on a number you enter and a real person will adjust your categories to whatever you want.  Takes 2-3 days for the change to go live but I've done it.  I can't be 100% sure it works in the UK though.  Good luck.