Take 57:
Hello Amanda,
I hope you are well.
My name is Jenni and I'm a member of the Leadership Team.
I truly apologize for the amount of time it has taken to get back to you about your concern regarding your title.
We have reached out to the Technical Team regarding your royalty amount for your ebook and they have confirmed the price we are showing is correct per our discretion and the royalty you are receiving is accurate based on this price.
I checked and can see that your Kindle book is listed at a price of $9.99 this is because if the digital list price is not at least 20% below the list price of the corresponding physical edition we may lower the sale price, which this happen to be the case.
Please be aware that we retain discretion over our retail prices and the chosen royalty option will be applied on the list price for which the customer has purchased the book.
Please see our pricing page for more details:
https://kdp.amazon.com/help?topicId=A29FL26OKE7R7BI understand this is not the response you were hoping for however I hope this clarifies your concern.
Thank you for your understanding.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Jenni G
Amazon.com
My response:
I don't understand. When Valerie called me last week she said it was an Amazon promotional price and had nothing to do with the paper back price. So I will explain it AGAIN, Amazon bought a case of the paperback books from Ingram Spark and decided to discount them. There was no special price elsewhere on these books. I am really getting fed up with this. How can Amazon decide to discount the paper books it decided to purchase and then punish me by reducing the price on the ebook? And how many times are you guys going to flip and say it was a promotional price, no it was because of the paper book, no it had nothing to do with the paper book, it was a promotion, no it was because of the paper book.... ?
From the VERY FIRST time I contacted Amazon, I was told that this was a promotional price and I would be paid for the full royalty on the list price of $9.99. Does anyone over there have any idea how this works?
Please explain to me why I should list my paper books on Amazon if Amazon will reduce the paper book price whenever they want and subsequently reduce the ebook price using that as an excuse.
No, it is not the response I was hoping for and I am really disappointed in getting the runaround from Amazon on this for going on two months now.
Amanda
I'm getting really fed up. I don't sell enough of the paper books for this aggravation. Thinking I might be done with paper after this.