Author Topic: USA/Canada KU/KOLL Royalties missing from payments due at end of November?  (Read 588 times)

ItsMe

Just checked my payment reports and noticed that for the USA and Canada, the KU/KOLL royalties are missing.
i.e. the payment shows only the sales royalties.

The UK payment includes both.

Just wanted to check if other were seeing the same before I bother raising this with KDP. I'm pretty sure it has happened before but last time it was just in the UK.
« Last Edit: November 21, 2018, 05:50:19 PM by ItsMe »
 
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Robin

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #1 on: November 21, 2018, 07:41:46 PM »
Yes, my KU/KOLL payment for Sep 01 - Sep 30 (November payment) is missing from the US store :icon_rolleyes:

I've sent a message to KDP, I hope they fix the issue quickly!
 

Fee

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #2 on: November 21, 2018, 09:24:35 PM »
Yip.  My US payment was okay, but my Canada payment was missing my KU/KOLL payment.  My UK sales payments were UP a couple of pounds from what they should be, although my KU/KOLL was spot on.  And my India payment was down a few rupees from what it should be.

All very strange.  I've sent them a message, which I hate doing - it feels like I have to write to them about something or other at least once a week  :icon_sad:  Hope it gets sorted soon for everyone.
 

Robin

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #3 on: November 21, 2018, 09:34:01 PM »
And my India payment was down a few rupees from what it should be.

Hmm..if it's only a few rupees that might be the Indian withholding tax.

Yes, it seems like I'm always emailing KDP too these days  :doh:
 

PaulineMRoss

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #4 on: November 21, 2018, 10:32:47 PM »
Thanks for pointing this out. My US numbers are fine (phew!) but CA is missing the KU payments. I assume it will come through at some stage without prodding? Fingers crossed.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 4 for 75
 

Fee

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #5 on: November 21, 2018, 11:04:01 PM »
And my India payment was down a few rupees from what it should be.

Hmm..if it's only a few rupees that might be the Indian withholding tax.

Yes, it seems like I'm always emailing KDP too these days  :doh:



Now that you mention it, I think you're right about the withholding - I've just checked and Ireland has a 5% withholding rate, so that would explain the rupees being lower.  My bad.  Gonna have to say  a big Homer Simpson style Doh! on that one.  It's probably been slightly less before, too, and I've just not noticed because I make so little in India.

But I do okay in Canada, so hopefully they'll give us all our sweet Canadian dollars sooner than later   Grin

 

EllieL

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #6 on: November 22, 2018, 01:43:05 AM »
Yes, my KU/KOLL payment for Sep 01 - Sep 30 (November payment) is missing from the US store :icon_rolleyes:

I've sent a message to KDP, I hope they fix the issue quickly!

Same, missing from the US store as well. It isn't much as I'd only had a few days in KU in September, but still....
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Max

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #7 on: November 22, 2018, 04:09:47 AM »
Also missing my US KU payment from Sep, as of now. Haven't checked Canada numbers. I'm sure they'll make an adjustment as soon as they realize it's systemic.
 

jonjaka

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Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #8 on: November 22, 2018, 08:07:54 AM »
Also missing US KU payment. Canada is fine, though.
Genres: Horror, Fantasy, Science Fiction
 

Robin

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #9 on: November 22, 2018, 07:34:05 PM »
I got a response to my query, they were very apologetic and have escalated the issue to the Accounts Payable Team and will contact me by Nov 28.

I'm sure they must be aware by now that many authors are affected.
 

Fee

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #10 on: November 22, 2018, 08:34:48 PM »
I got a response, too.  The person who wrote to me was apologetic and helpful, and said they'll be in touch by the 27th with news of what's going on with my Canada payment.  My UK over-payment was apparently because they'd underpaid me for the UK previously, and were making up the difference.  The India store issue was indeed because of tax withholding.
 

Robin

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #11 on: November 22, 2018, 08:44:32 PM »
My UK over-payment was apparently because they'd underpaid me for the UK previously, and were making up the difference. 

Well, that's good news! It's reassuring they're aware of such errors.
 

Fee

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #12 on: November 23, 2018, 12:36:52 AM »
My UK over-payment was apparently because they'd underpaid me for the UK previously, and were making up the difference. 

Well, that's good news! It's reassuring they're aware of such errors.

Agreed  :tup3b 
 

Robin

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #13 on: November 25, 2018, 09:35:15 PM »
I got a U.S. payment notification and the missing amount has been added to my payment tab, phew. I hope everyone else gets their missing payments.
 

PaulineMRoss

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #14 on: November 25, 2018, 10:36:24 PM »
I got a U.S. payment notification and the missing amount has been added to my payment tab, phew. I hope everyone else gets their missing payments.

Yes, I got an email and the missing payment has turned up on the payments tab. I didn't email Amazon, so it looks like they've done a general correction.

Writing epic fantasy as Pauline M Ross; writing Regency romance as Mary Kingswood
Bookbub score: 4 for 75
 

EllieL

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #15 on: November 25, 2018, 11:51:05 PM »
Received my email for the adjustment as well.
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Max

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #16 on: November 26, 2018, 12:48:49 AM »
Adjustments were made here.
 

jonjaka

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Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #17 on: November 26, 2018, 09:29:57 AM »
The KU adjustment came in as a separate line item for me. At least it's in there now.
Genres: Horror, Fantasy, Science Fiction
 

Fee

Re: USA/Canada KU/KOLL Royalties missing from payments due at end of November?
« Reply #18 on: November 26, 2018, 07:32:05 PM »
Same.  Received an email for the adjustment, and I can see the missing payment on my payments dashboard now.  Glad it seems to have worked itself out.