Author Topic: Just When You Thought the New Release Notifications Couldn't Get Any More Broken  (Read 1433 times)

Bill Hiatt

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Many of us have complained about the whimsical way Amazon sends out new release notifications to our followers--sometimes one month after, sometimes two, sometimes more, but hardly ever close to the actual release.

Well, today I got one I didn't know whether to laugh or cry over. First, there's a huge banner on the top advertising someone else's book series--so yes, Amazon is apparently now selling ad space in the new release emails and featuring it above the actual new release announcement.

Then there's the question of dates. This new release must actually be a preorder, since it's coming out in October of 2019.

Oh, wait! This isn't a standard new release email. It's an author I bought, but not an author I'm following. Has anyone have seen that kind of new release email before? It could be something Amazon is making trads pay through the nose for, since the author is trad published. If so, it's not something that's even offered to indies, as far as I'm aware. Or it could be free. I've frequently gotten suggestion emails, but I can't recall getting a new release one like this before, and certainly never for an indie author.

Sigh!



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TimothyEllis

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I think I got one a while back. It was a trad published author, and for a pre-order on the last book in the series I've been following.

Latest after release followers emails I've been getting, have been about 3 weeks after release.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit. Also Spiritual and Games.

  

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Bill Hiatt

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I think I got one a while back. It was a trad published author, and for a pre-order on the last book in the series I've been following.

Latest after release followers emails I've been getting, have been about 3 weeks after release.
That's encouraging.

I think the new release email on my last book came out about two months after release. :HB


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TimothyEllis

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I think the new release email on my last book came out about two months after release.

I now say in my email signup/followers backmatter, that if people want an immediate notification of a new release, use the email signup. If 4 days is ok, go Bookbub, and if anything from 14 days to never is ok, use Amazon. Not in those words, but that's the meaning.
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Eric Thomson

The Zon never sent out a new release notification for my latest book, published on January 19th.  A good thing I use my mailing list, blog, social media, AMS ads and BB CPC ads to get word of my new releases out.
 
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TimothyEllis

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The Zon never sent out a new release notification for my latest book, published on January 19th.

If you haven't had one after 3 weeks, you should be asking KDP why not. Very bad customer experience when followers dont get their email.  Grin
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit. Also Spiritual and Games.

  

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Eric Thomson

The Zon never sent out a new release notification for my latest book, published on January 19th.

If you haven't had one after 3 weeks, you should be asking KDP why not. Very bad customer experience when followers dont get their email.  Grin

Truth be told, I don't actually care any more whether or not Amazon sends it out.  By the time it dawned on me they hadn't yet done so, over a month had passed but sales were where they should be for the latest in a multi-book series :cool:
 

123mlh

I don't follow myself but for my January release I received an email announcing my new release to the account I used to buy a copy about six weeks later, so not exclusive to trade pub.
 

notthatamanda

Books2Read offers new release notifications.  Now I'll go there and follow myself so next time I release something, I'll see what it looks like.  At the end of the books I tell people to follow me there, or on Bookbub, to be notified of new releases.

Edit:  Books2Read sent me an email to confirm that looked like this:

We received a request for this email address to receive an announcement whenever notthatAmanda publishes a new book.
If this request was made in error, then don't worry about it. Just ignore this email and we won't add your address to the list.
If you would like to receive those announcements, however, click the button below to confirm your subscription to notthatAmanda's new releases.
« Last Edit: April 17, 2019, 09:08:42 AM by notthatamanda »
 

Edward M. Grant

I pretty much just ignore Amazon junk emails these days. Most are for new books by authors whose book I downloaded for free a few years ago and never read.

I'm not sure I've ever received a new release email by an author I asked to get new release emails from.
 

Bill Hiatt

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I pretty much just ignore Amazon junk emails these days. Most are for new books by authors whose book I downloaded for free a few years ago and never read.

I'm not sure I've ever received a new release email by an author I asked to get new release emails from.
it's yet another idea that Amazon could easily have made work well but just didn't bother.


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Atunah

I have gotten quite a few of those. I also get pre-releases and just out releases of all the authors I follow on amazon.
Another email I like getting is more specific than the regular recommendations I get. It says : Here are personalized recommendations for you based on items you purchased or reviewed. Click here to see why these items were recommended.

I also get recs for alike books when I browse for specific books. Thats a newer one I haven't seen before.

Those say:
Still thinking about this book?
Because you recently browsed for
and then it shows the book I looked at at some point, usually 2 weeks and lists others like it.

I also get new releases for authors I haven't signed up specifically, but have either read a book, rated a book or bought a book by.

I used to just get regular recommendations. Something like here are some recommendations we think you might be interested in. Those weren't as good. But the ones based on my reading/rating and purchasing, those are much more specific and useful.

I seem to get the new release book emails pretty timely from the authors I follow. Sometimes its a pre-order, sometimes its on the same day its coming out and other times maybe a week or so later. So I haven't had any issues as far as I can tell getting those emails.

Those recommendations seem to now be connected with what I see on my kindles, which makes sense if they use my ratings. I don't review but I always rate. And I know they use those ratings for the recommendations just based on what they send me. I don't browse in the store anymore. I don't have to.

I have filters in my email to put all those emails into a folder so its a bit easier. Since I get so many other emails from amazon also.
 

Bill Hiatt

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I have gotten quite a few of those. I also get pre-releases and just out releases of all the authors I follow on amazon.
Another email I like getting is more specific than the regular recommendations I get. It says : Here are personalized recommendations for you based on items you purchased or reviewed. Click here to see why these items were recommended.

I also get recs for alike books when I browse for specific books. Thats a newer one I haven't seen before.

Those say:
Still thinking about this book?
Because you recently browsed for
and then it shows the book I looked at at some point, usually 2 weeks and lists others like it.

I also get new releases for authors I haven't signed up specifically, but have either read a book, rated a book or bought a book by.

I used to just get regular recommendations. Something like here are some recommendations we think you might be interested in. Those weren't as good. But the ones based on my reading/rating and purchasing, those are much more specific and useful.

I seem to get the new release book emails pretty timely from the authors I follow. Sometimes its a pre-order, sometimes its on the same day its coming out and other times maybe a week or so later. So I haven't had any issues as far as I can tell getting those emails.

Those recommendations seem to now be connected with what I see on my kindles, which makes sense if they use my ratings. I don't review but I always rate. And I know they use those ratings for the recommendations just based on what they send me. I don't browse in the store anymore. I don't have to.

I have filters in my email to put all those emails into a folder so its a bit easier. Since I get so many other emails from amazon also.
It's very encouraging to know that someone is getting new release emails in a timely fashion. I wonder if Amazon handles some genres better than others. That wouldn't make any sense, but I'm not sure how else to account for the difference in the way different people seem to receive them.


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Atunah

It's very encouraging to know that someone is getting new release emails in a timely fashion. I wonder if Amazon handles some genres better than others. That wouldn't make any sense, but I'm not sure how else to account for the difference in the way different people seem to receive them.
I can't say for 100% that I get all of the new releases since I haven't done a one by one check, but just based on what I have seen and the authors I follow, it seems to be pretty timely. Since I also get notification in a way from other readers on goodreads when something new comes out. I follow authors in a variety of genres from romance to mystery, thrillers, UF. Highest percentage is romance.

I engage overall quite a bit with the amazon ecosystem as far as the books go. I mean I rate everything from the kindles, I look at the recommendations I got via kindles from amazon and also use the goodreads function. Its all connected so I guess the more I rate and buy and read, they more they know what I want. That explains the new release emails of authors I do not follow yet, but may have read or purchased and/or rated.

To some extend they do this with other stuff I buy from amazon also, but of course there are no ratings to go around. I only star rate books on amazon, but at times write reviews for non book products.

Good thing for me is I have everything in one place. I don't subscribe to any newsletters separately, I like everything in one place.
 

Bill Hiatt

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It's very encouraging to know that someone is getting new release emails in a timely fashion. I wonder if Amazon handles some genres better than others. That wouldn't make any sense, but I'm not sure how else to account for the difference in the way different people seem to receive them.
I can't say for 100% that I get all of the new releases since I haven't done a one by one check, but just based on what I have seen and the authors I follow, it seems to be pretty timely. Since I also get notification in a way from other readers on goodreads when something new comes out. I follow authors in a variety of genres from romance to mystery, thrillers, UF. Highest percentage is romance.

I engage overall quite a bit with the amazon ecosystem as far as the books go. I mean I rate everything from the kindles, I look at the recommendations I got via kindles from amazon and also use the goodreads function. Its all connected so I guess the more I rate and buy and read, they more they know what I want. That explains the new release emails of authors I do not follow yet, but may have read or purchased and/or rated.

To some extend they do this with other stuff I buy from amazon also, but of course there are no ratings to go around. I only star rate books on amazon, but at times write reviews for non book products.

Good thing for me is I have everything in one place. I don't subscribe to any newsletters separately, I like everything in one place.
Interesting!

We'd always assumed that when Amazon sends out a new release notice to people who follow us, they send out that nr to everyone at the same time. What you're saying makes me wonder if Amazon sends such notices out to more active customers first.


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Rosie Scott

Well, today I got one I didn't know whether to laugh or cry over. First, there's a huge banner on the top advertising someone else's book series--so yes, Amazon is apparently now selling ad space in the new release emails and featuring it above the actual new release announcement.

I just got a new release email the other day and looked for this since you had mentioned it. There were no ads in the email like there were in yours, but it was for a comic issue rather than a novel so perhaps genre comes into play.

A new release email working right is an anomaly. Three or so releases ago I received a new release email of one of my own books within a day or two of its release. The rest of them have been weeks or even months off, and one (Book 3 of my recently completed series) was never sent at all. It's become like a game to try to figure out a pattern, but I can't ascertain one yet.

The best notifications Amazon seems to send me are on my Kindle itself. For example, my latest release was on March 31. I got the email a few days ago (mid-April), but I had multiple announcements on my Kindle. One that said an author I'd bought before had a new release, and my book was listed as the first "recommended for you" when I opened up the bookstore. I'd assume many readers find out about new releases like this (unless they're newsletter subscribers). Then again, I'm not a huge reader, so not many books are recommended to me. Perhaps people who read dozens of books per month have cluttered recommendations as a result and miss out on new releases they'd otherwise be interested in.

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TimothyEllis

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After 21 days without a new release email, I complained to KDP, and received this:

Quote
I would like to inform you that sometimes, it could take up to 60 days after release to notify followers.

I call that a very bad customer experience.

I also call it deliberate sabotage of new releases in order to force authors to use AMS.

I think it's time to remove Amazon Follower links from backmatter.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit. Also Spiritual and Games.

  

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ashleycapes

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After 21 days without a new release email, I complained to KDP, and received this:

Quote
I would like to inform you that sometimes, it could take up to 60 days after release to notify followers.

I call that a very bad customer experience.

I also call it deliberate sabotage of new releases in order to force authors to use AMS.

I think it's time to remove Amazon Follower links from backmatter.


Wow, that's standing by your product, huh?


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Bill Hiatt

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After 21 days without a new release email, I complained to KDP, and received this:

Quote
I would like to inform you that sometimes, it could take up to 60 days after release to notify followers.

I call that a very bad customer experience.

I also call it deliberate sabotage of new releases in order to force authors to use AMS.

I think it's time to remove Amazon Follower links from backmatter.
I'm glad I never had a link in my backmatter. And sometimes mine have come out after 60 days--or never.

Even before Amazon started getting haphazard about sending out the emails, I was irked by the fact that Amazon didn't give us any way to check how many followers we actually had. At the time, Amazon was pushing Amazon giveaways as a way to boost followers. I tried those a few times, but there was never any feedback on them, either. I would have liked to have known how many people who joined as a result of a giveaway actually stuck around. Meanwhile, Amazon restructured the giveaways in such a way that they became undesirable. Yet another example of Amazon taking a good thing and finding a way to break it.


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EB

After 21 days without a new release email, I complained to KDP, and received this:

Quote
I would like to inform you that sometimes, it could take up to 60 days after release to notify followers.

I call that a very bad customer experience.

I also call it deliberate sabotage of new releases in order to force authors to use AMS.

I think it's time to remove Amazon Follower links from backmatter.

Agree ^^.

I removed Amazon Follower links from all my books, website, & mailing list info. Instead I offer a link to follow me on Bookbub if readers prefer not to sign up for my newsletter. I know I can depend on Bookbub, they're always right on time & reliable.
 

David VanDyke

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I think it's time to remove Amazon Follower links from backmatter.

There goes the baby with the bathwater...er, backmatter...
Never listen to people with no skin in the game.

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notthatamanda

I have my amazon page in my back matter but I state to follow me for notifications on new releases on bookbub or books2read and have those links.

David - saw your recommendation on google alerts, um, elsewhere, did not know that was a thing, signed up.  Thanks!
 

David VanDyke

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Yes, every author should have Google alerts on themselves and their books IMO. The only downside, if it is, is that you discover a lot more piracy, which can be distracting.
Never listen to people with no skin in the game.

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ashleycapes

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14 days between release and notification for my last alert, much better than the last alert I noted (for another author).

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TimothyEllis

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14 days between release and notification for my last alert, much better than the last alert I noted (for another author).

26 days and not got one yet. Much worse.
Genres: Space Opera/Fantasy/Cyberpunk, with elements of LitRPG and GameLit. Also Spiritual and Games.

  

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ashleycapes

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14 days between release and notification for my last alert, much better than the last alert I noted (for another author).

26 days and not got one yet. Much worse.

That's getting close to the border of 'not really a new release anymore' I reckon

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Bill Hiatt

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14 days between release and notification for my last alert, much better than the last alert I noted (for another author).

26 days and not got one yet. Much worse.

That's getting close to the border of 'not really a new release anymore' I reckon
That was my thinking. It's almost as if Amazon is waiting for the thirty-day cliff to pass before sending out the email.

Given that Amazon automates virtually everything it can, I'm amazed that automation doesn't send out new release emails at the same time for each new release, like two days after or something like that. It would be so easy to do that.