Author Topic: Banned, Unsafe or Mislabeled Products  (Read 5584 times)

APP

Banned, Unsafe or Mislabeled Products
« on: August 25, 2019, 02:38:50 AM »
This article is from the Wall Street Journal. Normally, their paywall blocks any access if you don't have an account with them (and I don't), but every so often, they leave an article open to the public. This appears to be the case with this article. As for how long it will remain available to the public, who knows.

Anyway, the article isn't about books -- not directly that is. It's about Amazon's failure to police its own site from third party sellers engaged in unethical practices, which I believe impacts (indirectly) its ability to monitor the unethical practices in KU and KDP.

https://www.wsj.com/articles/amazon-has-ceded-control-of-its-site-the-result-thousands-of-banned-unsafe-or-mislabeled-products-11566564990
 

German Translator

Re: Banned, Unsafe or Mislabeled Products
« Reply #1 on: August 25, 2019, 07:26:11 AM »
Unfortunately the article seems to be behind a paywall now :icon_sad:

Just a few of the books I have translated (English <-> German)
 

APP

Re: Banned, Unsafe or Mislabeled Products
« Reply #2 on: August 25, 2019, 09:33:48 AM »
Unfortunately, you're right!
 


APP

Re: Banned, Unsafe or Mislabeled Products
« Reply #4 on: August 26, 2019, 01:27:10 AM »
 

dgcasey

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Re: Banned, Unsafe or Mislabeled Products
« Reply #5 on: August 26, 2019, 10:25:47 AM »
Seems almost like a hit piece to me. The same article could be written about Ebay, Walmart and any other retailer that has third party sellers on their site. And Amazon has well over three million sellers on their site. The report found 4000 questionable items? Seems like Amazon is doing a pretty decent job. When an item is brought to Amazon's attention, they take action. It would be nearly impossible for them to take action before the fact.

It's just like books that get labelled as Romance and when you look at them, they are full-on erotica. When those get reported to Amazon, like I've done in the past, they get taken down or re-categorized.
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APP

Re: Banned, Unsafe or Mislabeled Products
« Reply #6 on: August 26, 2019, 11:09:53 PM »
Seems almost like a hit piece to me. The same article could be written about Ebay, Walmart and any other retailer that has third party sellers on their site. And Amazon has well over three million sellers on their site. The report found 4000 questionable items? Seems like Amazon is doing a pretty decent job. When an item is brought to Amazon's attention, they take action. It would be nearly impossible for them to take action before the fact.

It's just like books that get labelled as Romance and when you look at them, they are full-on erotica. When those get reported to Amazon, like I've done in the past, they get taken down or re-categorized.

I disagree. It's not a hit piece! In the past, the WSJ has (for the most part) been a strong supporter of Amazon. For the Journal to now print an article like this means they're worried about the path the company is on. Just because the same practices can be said about other large retailers doesn't excuse Amazon. The company needs to become more proactive, not just reactive. But to do that takes money and hiring real people--not always depending on algorithms.
 

Arches

Re: Banned, Unsafe or Mislabeled Products
« Reply #7 on: August 27, 2019, 03:08:00 AM »
Normally, I'm a big fan of Amazon, but this time, it's got a serious problem on its hands. Its a giant flea market posing as a traditional store. The difference is that traditionally, a store's buyers would check out their suppliers to make sure they were legit and provided what they promised. Amazon just provides a marketplace where buyers and sellers can meet and do deals, with Amazon taking a cut of the transaction.

If Bezos wants to get ahead of this problem, he has two choices. First, he could make sure Amazon behaves more like a traditional store and actually checks out the products it sells. Or he could put a big banner on the top of every Amazon product page which says something like, "Buyer Beware! We don't know who these people are, just some guys who signed up as merchants online. They're paying for sales space from us, and we sometimes ship their stuff to you. We're definitely not vouching for any of them, but if we ship it, we'll help with returns."

Instead, Bezos and company are laying low, hoping the dust will settle. I doubt that's going to work because there are a lot of Amazon haters out there, and they'll keep stirring the dust up again.

And this issue of fake and misleading sales info on Amazon's site poses serious problems from a consumer protection standpoint. For years, people have been pushing government agencies to regulate Amazon on c*ckamamie antitrust theories, but state attorneys general and the Feds certainly have the power to regulate false and misleading sales information. They also have the power to issue massive fines for recurring misconduct. Amazon Beware!
 
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APP

Re: Banned, Unsafe or Mislabeled Products
« Reply #8 on: August 30, 2019, 01:56:13 AM »
I stumbled across this article this morning. It's a continued discussion (different publication) on Amazon's problems with Banned, Unsafe or Mislabeled Products.

https://www.theverge.com/2019/8/29/20837359/amazon-basics-fake-sellers-imposters-third-party-marketplace
 

Arches

Re: Banned, Unsafe or Mislabeled Products
« Reply #9 on: September 01, 2019, 11:14:54 AM »
Even Amazon's own product listings for its house brands are being hijacked? That's ironic. And embarrassing.
 

WasAnn

Re: Banned, Unsafe or Mislabeled Products
« Reply #10 on: September 02, 2019, 03:03:56 AM »
That's just crazy town! And so much of it from China and Chinese companies. Honestly, if companies in that country have zero problem shipping poisoned dog and cat food to the US for YEARS (and only apologized when it went public) and also lead-infused paint on toys for babies, AND fentanyl by the pound...and so on and so forth, then really, why is anyone actually trusting anyone in that country to alter a single Amazon listing? Seriously.


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