Author Topic: Acronis and ransomware protection  (Read 5994 times)

Jan Hurst-Nicholson

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Acronis and ransomware protection
« on: January 10, 2020, 07:42:56 PM »
I've just purchased a 2020 version of Acronis after using their free version. I see that it now offers ransomware protection. Does anyone know if this will interfere with the anti virus programme that I'm already using? I've had a problem like that previously and haven't downloaded the Acronis yet.
Thanks in advance.

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okey dokey

Re: Acronis and ransomware protection
« Reply #1 on: January 11, 2020, 10:06:35 AM »
When I get hit with ransomware, I just ignore its dire warning not to turn off my computer.
Usually just closing my browser will end the problem.
If that doesn't, I restart my computer and it's gone.
 

Laughing Elephant

Re: Acronis and ransomware protection
« Reply #2 on: January 11, 2020, 04:47:30 PM »
Hi, Jan.

I took a cursory look at the Acronis site and found on their forums  (link: https://forum.acronis.com/   )
one that offers users a IT point to get support, answers to questions and so on, on Acronis' protection
(link: https://forum.acronis.com/forum/other-home-home-office-products-discussions  )

so perhaps putting the same question to users there may reap the answers you need.

I will say that the first post that comes up in the ransom forum is this:

https://forum.acronis.com/forum/acronis-ransomware-protection-forum/acronis-active-protection-has-been-taking-over-my-computer 

which may mean there are other issues, such as conflict coding, that may cause problems.


Although not a techie, the linked post would make me think twice before installing anything until I got in touch with Acronis, via their forum and/or support, to find out if it were suitable to use with any anti-virus and what, if anything, other issues might be lurking if one were to go ahead and use the ransom protection software.


Maybe some other WS member will be able to steer you to a better pathway.

Sorry I couldn't be of more help.

Good luck.
« Last Edit: January 11, 2020, 04:56:04 PM by Laughing Elephant »
 
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Jan Hurst-Nicholson

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Re: Acronis and ransomware protection
« Reply #3 on: January 11, 2020, 08:08:58 PM »
Hi, Jan.

I took a cursory look at the Acronis site and found on their forums  (link: https://forum.acronis.com/   )
one that offers users a IT point to get support, answers to questions and so on, on Acronis' protection
(link: https://forum.acronis.com/forum/other-home-home-office-products-discussions  )

so perhaps putting the same question to users there may reap the answers you need.

I will say that the first post that comes up in the ransom forum is this:

https://forum.acronis.com/forum/acronis-ransomware-protection-forum/acronis-active-protection-has-been-taking-over-my-computer 

which may mean there are other issues, such as conflict coding, that may cause problems.


Although not a techie, the linked post would make me think twice before installing anything until I got in touch with Acronis, via their forum and/or support, to find out if it were suitable to use with any anti-virus and what, if anything, other issues might be lurking if one were to go ahead and use the ransom protection software.


Maybe some other WS member will be able to steer you to a better pathway.

Sorry I couldn't be of more help.

Good luck.

Thanks for this.  :Tup2: I am also going to try the forum. Sometimes you get into a loop with the FAQ section  :icon_rolleyes: Thought someone here might have experience with it.
I'm also having a problem with doing updates for various programmes and installing new ones. I'm using Windows 7 but have had the updates turned off for some time. I'm wondering if I dare do updates now to try to solve that problem.

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okey dokey

Re: Acronis and ransomware protection
« Reply #4 on: January 11, 2020, 08:50:43 PM »
I repeat this because it is easy and free.
All it takes is a few minutes, You will not lose any data.
__________________

When I get hit with ransomware, I just ignore its dire warning not to turn off my computer.
Usually just closing my browser will end the problem.
If that doesn't, I restart my computer and it's gone.

 

Jan Hurst-Nicholson

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Re: Acronis and ransomware protection
« Reply #5 on: January 11, 2020, 10:44:07 PM »
I repeat this because it is easy and free.
All it takes is a few minutes, You will not lose any data.
__________________

When I get hit with ransomware, I just ignore its dire warning not to turn off my computer.
Usually just closing my browser will end the problem.
If that doesn't, I restart my computer and it's gone.

I also ignore it. Grin Not worried about the ransom threats. What I worry about is the BitDefender thinking Acronis is a virus, or vice versa. It's happened before that a virus protector thinks another virus programme is a virus and it messes up everything.  :icon_rolleyes:

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Bill Hiatt

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Re: Acronis and ransomware protection
« Reply #6 on: January 12, 2020, 01:56:22 AM »
I repeat this because it is easy and free.
All it takes is a few minutes, You will not lose any data.
__________________

When I get hit with ransomware, I just ignore its dire warning not to turn off my computer.
Usually just closing my browser will end the problem.
If that doesn't, I restart my computer and it's gone.

I also ignore it. Grin Not worried about the ransom threats. What I worry about is the BitDefender thinking Acronis is a virus, or vice versa. It's happened before that a virus protector thinks another virus programme is a virus and it messes up everything.  :icon_rolleyes:
It used to be common for different antivirus program to conflict. As I recall, it was an issue with one program reading the virus database of the other one. I think the problem has eased up some, but I do occasionally see the warning not to do it.

Since you mentioned BitDefender, I'll mention that I use it and Malwarebytes together with no problems. Probably not relevant to you, since you've already purchased Acronis, but it might be to someone else.

It's also worth noting that the latest versions of BitDefender also include ransomware protection.


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The Bass Bagwhan

Re: Acronis and ransomware protection
« Reply #7 on: January 12, 2020, 10:16:21 AM »
The only anti-virus I've ever used is the Windows Defender program — never had a problem. But I use Acronis for cloning my disks and last year I bought the ransomware defender. No problems whatsoever, and I have quite a lot of specialist software that could conflict, if anything was amiss.
 

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Re: Acronis and ransomware protection
« Reply #8 on: January 12, 2020, 11:04:39 PM »
The only anti-virus I've ever used is the Windows Defender program — never had a problem. But I use Acronis for cloning my disks and last year I bought the ransomware defender. No problems whatsoever, and I have quite a lot of specialist software that could conflict, if anything was amiss.
Thanks. I now have a problem that seems to be that Windows7 is somehow corrupted. I can't use Google Chrome because of it. My tech guy says I will have to restore the backup (which I can't do because I uninstalled the free Acronis I was using and bought the 2020 version, which I'm worried about installing because of the anti virus problem. ) I also can't run CCLeaner because of the corrupted Win7.  :HB
 My tech guy recommends I go to Windows 10 as I downloaded it onto a spare disk when it was free. But that comes with its own set of problems re printer, scanner compatibility and all my old tried and trusted programmes.  :icon_rolleyes:

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Re: Acronis and ransomware protection
« Reply #9 on: January 13, 2020, 01:03:13 AM »
The only anti-virus I've ever used is the Windows Defender program — never had a problem. But I use Acronis for cloning my disks and last year I bought the ransomware defender. No problems whatsoever, and I have quite a lot of specialist software that could conflict, if anything was amiss.
Thanks. I now have a problem that seems to be that Windows7 is somehow corrupted. I can't use Google Chrome because of it. My tech guy says I will have to restore the backup (which I can't do because I uninstalled the free Acronis I was using and bought the 2020 version, which I'm worried about installing because of the anti virus problem. ) I also can't run CCLeaner because of the corrupted Win7.  :HB
 My tech guy recommends I go to Windows 10 as I downloaded it onto a spare disk when it was free. But that comes with its own set of problems re printer, scanner compatibility and all my old tried and trusted programmes.  :icon_rolleyes:
It should be possible to check for scanner and printer compatibility before making the upgrade. It's also possible to check for programs that you rely on. Normally, the company website will indicate whether or not a Windows 10 compatible version is available. (If the program updates regularly, you can be almost certain that it's already updated to a version that will handle Windows 10, but occasionally, a program maintains multiple versions, depending on operating system version, in which case you'd have to update the program after updating Windows 10.

I presume your tech guy has already checked your system to verify it can handle Windows 10.

I know a fair number of people had problems with the initial upgrade. Some of those issues have since been worked out. And I never had a problem with it. My printer and scanner, both pre-Windows 10, are fine. (Granted that one is HP and the other is Epson, both well-known brands. Products from smaller corporations may be somewhat less likely to updated drivers. The only persistent issue I'm aware of is that Windows 10 won't recognize some external hard drives from companies that have since vanished.)

Windows users are a huge part of the market for any PC software or hardware. As a consequence, it's likely that any decent company still in business is going to have a Windows 10 version or drivers.

It's also worth noting that maintaining older operating systems gets to be more and more of a pain, particular once end-of-life has been declared. More often than not, I don't switch operating systems until I switch machines, but if you're still running Windows 7, I'd recommend making the switch after doing the proper checking.



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Jan Hurst-Nicholson

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Re: Acronis and ransomware protection
« Reply #10 on: January 13, 2020, 03:58:01 AM »
The only anti-virus I've ever used is the Windows Defender program — never had a problem. But I use Acronis for cloning my disks and last year I bought the ransomware defender. No problems whatsoever, and I have quite a lot of specialist software that could conflict, if anything was amiss.
Thanks. I now have a problem that seems to be that Windows7 is somehow corrupted. I can't use Google Chrome because of it. My tech guy says I will have to restore the backup (which I can't do because I uninstalled the free Acronis I was using and bought the 2020 version, which I'm worried about installing because of the anti virus problem. ) I also can't run CCLeaner because of the corrupted Win7.  :HB
 My tech guy recommends I go to Windows 10 as I downloaded it onto a spare disk when it was free. But that comes with its own set of problems re printer, scanner compatibility and all my old tried and trusted programmes.  :icon_rolleyes:
It should be possible to check for scanner and printer compatibility before making the upgrade. It's also possible to check for programs that you rely on. Normally, the company website will indicate whether or not a Windows 10 compatible version is available. (If the program updates regularly, you can be almost certain that it's already updated to a version that will handle Windows 10, but occasionally, a program maintains multiple versions, depending on operating system version, in which case you'd have to update the program after updating Windows 10.

I presume your tech guy has already checked your system to verify it can handle Windows 10.

I know a fair number of people had problems with the initial upgrade. Some of those issues have since been worked out. And I never had a problem with it. My printer and scanner, both pre-Windows 10, are fine. (Granted that one is HP and the other is Epson, both well-known brands. Products from smaller corporations may be somewhat less likely to updated drivers. The only persistent issue I'm aware of is that Windows 10 won't recognize some external hard drives from companies that have since vanished.)

Windows users are a huge part of the market for any PC software or hardware. As a consequence, it's likely that any decent company still in business is going to have a Windows 10 version or drivers.

It's also worth noting that maintaining older operating systems gets to be more and more of a pain, particular once end-of-life has been declared. More often than not, I don't switch operating systems until I switch machines, but if you're still running Windows 7, I'd recommend making the switch after doing the proper checking.

Thanks so much.  :Tup2: That makes me feel a bit better. My printer and scanner are both HP, but pretty old. As you mention, I'm hoping the initial problems with Windows 10 have now been sorted. Computers seem to be the poster girl for 'unintended consequences' when making changes.  :HB

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Re: Acronis and ransomware protection
« Reply #11 on: January 13, 2020, 10:11:38 AM »
Ah, HP, that's good. If I recall correctly, they provide driver update support for a fairly long time on their products. You can check here https://support.hp.com/us-en/drivers and know before you switch whether there's windows 10 support or not.


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Jan Hurst-Nicholson

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Re: Acronis and ransomware protection
« Reply #12 on: January 13, 2020, 06:21:55 PM »
Ah, HP, that's good. If I recall correctly, they provide driver update support for a fairly long time on their products. You can check here https://support.hp.com/us-en/drivers and know before you switch whether there's windows 10 support or not.

Thanks.
I've just had this reply from Acronis in case anyone else comes up with the same issue.

Thank you for contacting Acronis Customer Central. My name is Sudeendra.

As I understand, you need to know if Acronis active protection is compatible with Bitdefender anti-virus and also you need to know how to download Acronis True Image 2020 without active protection.

I will be happy to assist you.

I would like to inform you that Acronis Active Protection is a technology that protects your data from ransomware and your computer from illicit cryptomining. Ransomware is malicious software that blocks access to some of your files or your entire system, and then demands a ransom for unblocking. The software shows you a window informing you that your files are locked and that you have to pay urgently, otherwise you will not be able to access the files anymore. 

To protect your computer from malicious software, Acronis True Image 2020 uses the Acronis Active Protection technology. Based on a heuristic approach, this technology monitors processes running on your computer by using the real-time mode. When it detects a third-party process that tries to encrypt your files, inject malicious code into a healthy process, or uses the CPU for mining cryptocurrency, it informs you about it and asks if you want to allow the process to keep running or to block the process.

As per the design Acronis True Image 2020 active protection and bit defender antivirus does not have any compatibiolity issues. However if you face any issues you can allow Acronis True Image 2020 through bit defender antivirus or allow bit defender antivirus through active protection.

To allow bit defender antivirus trrough active protection please refer the following article:
https://www.acronis.com/en-us/support/documentation/ATI2020/index.html#38019.html

Unfortunately it is not possible to download Acronis True Image 2020 without active protection. Since active protection is inbuilt feature included within Acronis True Image 2020 installer file. However you can Turn off the active protection  after installing Acronis True Image 2020.

To Turn off active protection please refer the following Knowledge base article:
https://kb.acronis.com/content/60190

I would appreciate if you could confirm that shared solution resolved the issue in your reply to this email.

Please feel free to contact us if you have any further queries. We are always here to help you.
         
The case number for your reference is 04283141

I look forward to your response.
 

Sudeendra Kumar
Support Engineer
Acronis Customer Central

For common issues with known solutions please refer to our Knowledge Base at https://kb.acronis.com/acronis-true-image-2020

If you have any additional feedback, please send it to [email protected]

Acronis International GmbH
Rheinweg 9
8200 Schaffhausen
Switzerland


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MaxDaemon

Re: Acronis and ransomware protection
« Reply #13 on: February 08, 2020, 12:50:33 PM »
I think there may be some confusion as exactly what "ransomware" is.

I've gotten emails that say "I have video of you watching porn and if you don't pay some money I'll release it to your friends and family." These can be safely ignored. And, these are not ransomware.

Ransomware actually goes through your entire hard drive and "encrypts" each of your irreplaceable files. It then renames the file from, say, "MyPreciousBook.docx" to "MyPreciousBook.docx.r239f9if4".

Generally speaking, it will target your document files (doc, docx, xls, xlsx etc) and your picture files (jpg, png, tga, pic, etc) and about anything else they can think of. In some particularly brutal cases, it will hunt down and encrypt your backup files as well. These files become completely unusable. They cannot be recovered through any means beyond paying the ransom and praying the terrorists will actually give you the key to get your documents back.

So. Please, please, make many backups of your documents, pictures and every other file on your computer that you interact with. We don't care about any of the operating system files, or any of the software files. Those are easily replaceable. Your documents though, your novels, your notebooks. Those are irreplaceable.

Don't be lulled into a false sense of "it won't happen to me" because it does. Every day. A company I'm associated with paid a ransom of $350,000 in December. Their files were recovered, thank goodness the crooks were "honest". But all the files in the entire network, literally millions of them, were encrypted, and ALL backup files were also encrypted.

What can you do?

Back up your files to a USB backup drive (like you might buy at Costco or Walmart for $100 or less) and then DISCONNECT that backup drive from your computer unless you're actively using it to back things up.

Upload a copy of your work to Google or OneDrive.

Backup your entire document collection, heck, your entire hard drive - to a service like iDrive or Carbonite. They are very cheap, costing only pennies per day, but that data will be there safely away from YOUR computer if you get struck by a ransomware virus.

Please take this seriously. For a writer, their entire life. Their entire career. Their entire psyche resides in their collection of works on their computer. And way too often, they don't realize how close they are every day to losing it all.

All it takes it a simple click on an email. A innocuous email from "Fedex" that tells you about a package being sent to you. You aren't expecting a package, so you click on the provided link to tell Fedex they have the wrong person. Then - 30 seconds later you get a popup saying your files are gone. They are encrypted. And it's too late to anything about it.

Please back things up. Please put your precious documents on some outside location, not connected to your computer. And most of all, please don't click on anything that looks the least suspicious.

Sorry, wrote a novel there. But this is near and dear to my heart. Being in the IT profession, I see it all the time. Literally every day.


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