I got a promo ad with OHFB and when the ad was accepted I got a confirmation email showing what my blurb for the book would look like and if I had any questions to contact them. Well, I noticed there was a typo in the blurb, so I contacted them right away asking for it to be corrected. Several days went by with no response. So I contacted them again about it. No response again. Then a couple days later the promo ran with the typo. I requested that they refund the ad price and they wrote back saying they understood why I was upset and 'sorry for not responding to your previous emails' and they offered a free promo ad, but why accept? I figured. For them to ignore me again if there was an issue? So I disputed the charge with the credit card company.
