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Or maybe there's nothing much they can do. As Post-Doctorate D points out, one can call oneself a marketing consultant without directly claiming to be a company employee, though one could argue that the email Jan received could certainly be confusing, particularly to someone not used to dealing with scams.
Perhaps if Jan had engaged and gotten follow-up emails, we might be able to tell what the scammer was up to. But the initial email doesn't necessarily break the law.
I've gotten similarly apathetic responses to the use of Amazon's name from Amazon, which was content to confirm the email wasn't from them. And when I notified the agent of a bestselling author that the author's name was being used in a scam, I got no response at all.
Maybe they all feel as if they would just be playing whack-a-mole.
...general fiction (whatever the **** that is)...